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For Companies At a Glance
- Tasks: Lead online sales growth and optimise the customer journey in a fast-paced digital environment.
- Company: Join Furniture Village, a proud winner of Best Retail Family Business of the Year.
- Benefits: Enjoy a competitive salary, 28 days annual leave, and generous staff discounts.
- Why this job: Be part of an exciting digital growth phase and make a real impact on eCommerce performance.
- Qualifications: Proven eCommerce trading experience; familiarity with analytics tools like GA and Contentsquare preferred.
- Other info: This is a full-time, permanent role based in Slough.
The predicted salary is between 36000 - 60000 £ per year.
Overview
ONLINE TRADING MANAGER. We have an exciting opportunity for an Online Trading Manager to join our team based in Slough. This is a full-time, permanent role with a competitive salary. Furniture Village has built a successful retail business with a winning environment and we are proud to have won Best Retail Family Business of the Year. We are caring, passionate, honest people who go the extra mile to ensure our customers are delighted with our service.
About the Online Trading Manager role: We are at an exciting stage of digital growth. We are looking for a results-focused Online Trading Manager to take ownership of eCommerce performance and growth. In this role you will drive online sales by maximizing conversion, presenting products compellingly, and optimising the customer journey. You will use data and insights to shape trading decisions, deliver impactful merchandising, and test new ideas to enhance customer experience and commercial outcomes. We want someone who is proactive, customer-centric, and thrives in a fast-moving digital retail environment.
Responsibilities
- Own the day-to-day trading of the website to deliver sales, margin, and digital KPIs
- Develop and implement weekly, monthly, seasonal, and annual trade plans aligned with revenue, margin, and EBITDA targets
- Lead trade meetings to review performance, share insights, and identify future opportunities to drive growth
- Manage weekly and monthly forecasting of sales KPIs
- Collaborate with Buying team on range availability and product opportunities
- Collaborate with wider Multichannel team to develop and manage the digital trading calendar, ensuring alignment with marketing campaigns, product launches, promotions, and seasonal activity
- Work cross-functionally with Content, UX/UI, CRM, and Performance Marketing to ensure seamless execution of campaigns and traffic-driving activity
- Monitor and analyse on-site performance (conversion, bounce rate, AOV, exit rates, category/product/homepage metrics)
- Manage trading reports and dashboards to track KPIs and share insights with senior leadership
- Adopt a data-led approach to decision-making using analytics tools and platforms; experience in GA and Contentsquare is preferred
- Deliver best-in-class on-site visual merchandising and customer experience
- Manage and optimise smart search and merchandising platforms to enhance product discovery, personalisation, and relevance
- Work closely with UX team to support experimentation activity, interpret results to inform optimisation strategies, and analyse behavioural data to drive continuous improvements across the funnel
- Proven experience in ecommerce trading within a retail or consumer brand environment; experience in furniture retail is preferred
- Strong commercial acumen with a track record of delivering sales growth, margin improvement, and digital KPIs
- Deep understanding of ecommerce metrics and analytics, with hands-on experience using GA, Contentsquare, or similar tools; experience managing advanced search and merchandising platforms (e.g., Algolia, Advanced Commerce, Nosto)
- Strong understanding of digital marketing levers (CRM, performance marketing, content) and how they impact trading performance
- Excellent stakeholder management and cross-functional collaboration skills
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
Benefits
- A competitive salary
- 28 days annual leave (including bank holidays)
- Generous group personal pension
- Excellent staff discount
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Online Trading Manager employer: Furniture Village
Contact Detail:
Furniture Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Trading Manager
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce, especially in the furniture retail sector. Understanding what drives online sales and customer engagement will help you stand out during interviews.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive trading decisions in previous roles. Be ready to discuss specific metrics and tools like Google Analytics or Contentsquare that you've worked with.
✨Tip Number 3
Network with professionals in the eCommerce and retail industry. Attend relevant events or webinars to connect with others and gain insights that could be beneficial for your application and future role.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. Highlight instances where you've worked with teams like UX/UI, marketing, or buying to achieve common goals, as this is crucial for the Online Trading Manager role.
We think you need these skills to ace Online Trading Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and online trading. Focus on achievements that demonstrate your ability to drive sales growth and optimise customer journeys.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital retail and your understanding of the role. Mention specific examples of how you've used data to inform trading decisions and improve performance.
Highlight Relevant Skills: Emphasise your skills in analytics tools like Google Analytics and Contentsquare, as well as your experience with merchandising platforms. This will show that you have the technical know-how to succeed in the role.
Showcase Your Results: Include quantifiable results in your application, such as percentage increases in sales or improvements in conversion rates. This will help demonstrate your impact in previous roles and your potential value to the company.
How to prepare for a job interview at Furniture Village
✨Know Your Metrics
Familiarise yourself with key eCommerce metrics such as conversion rates, average order value, and bounce rates. Be prepared to discuss how you have used these metrics in previous roles to drive sales growth and improve customer experience.
✨Showcase Your Data Skills
Highlight your experience with analytics tools like Google Analytics and Contentsquare. Be ready to provide examples of how you've leveraged data to make informed trading decisions and optimise online performance.
✨Understand the Customer Journey
Demonstrate your knowledge of the customer journey in an online retail environment. Discuss strategies you've implemented to enhance user experience and increase conversion rates, showing that you are customer-centric.
✨Collaborative Mindset
Emphasise your ability to work cross-functionally with teams such as Buying, Content, and UX/UI. Share examples of successful collaborations that led to improved trading outcomes, showcasing your strong stakeholder management skills.
