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For Companies At a Glance
- Tasks: Engage with customers, guiding them through the sales process and ensuring a fantastic experience.
- Company: Join Furniture Village, a leading independent furniture retailer with a family-driven culture.
- Benefits: Enjoy competitive pay, bonuses, health perks, and up to 33 days' holiday.
- Why this job: Be part of a dynamic team in an award-winning company that values your input and growth.
- Qualifications: Looking for natural communicators with a customer-first mindset and problem-solving skills.
- Other info: This is a fully office-based role with real opportunities for progression.
The predicted salary is between 20000 - 30000 £ per year.
ONLINE SALES CONSULTANT – FULLY OFFICE BASED
Furniture Village is a thriving family business, an \’Outstanding Place To Work\’ and a Great British success story. Helping customers make their house a home is our privilege and our passion.
As the UK\’s leading independent furniture retailer, with 58 stores and counting, we offer incredible opportunities for real progression, real rewards and real fun.
The role
The voice of the brand, you\’ll create instant rapport with customers, understanding their needs, virtually handholding them through the sales process and creating an awesome end-to-end experience, from ordering to final mile delivery.
You\’ll be part of a dynamic team that\’s hungry for success. With our industry-leading training, you\’ll soon become a Furniture Village expert, well versed in beautiful furniture, world class service and how to overdeliver on KPIs.
Your skillset
The ideal candidate:
- instinctively understands and embraces a customer-first mindset
- is a natural born communicator, one who leans in to listen and effortlessly persuade
- shows initiative and energy, as part of a team or working independently
- pays attention to detail (critical when ordering bespoke furniture)
- uses critical thinking to solve problems without being phased
- is positive, punctual and professional, with a genuine smile
Our people
As a family business, family values drive everything we do. We have a phrase that underpins our core values, a phrase that\’s as relevant today as it was over 30 years ago: \” I want to be here, I want to do well, I want to be heard and I want to be appreciated.\” We go to great lengths to make sure our people know it, believe it and demonstrate it.
Our business
Sourcing from across the globe – handmade mattresses from Yorkshire, bespoke marble tables from Italy, precision engineered wardrobes from Germany – we offer beautiful furniture and accessories for the place called home.
The rewards:
- Competitive package: £25,000 plus bonus
- Bestin-class perks: pension scheme, 24/7 medical support, health insurance, up to 33 days\’ holiday, Perkbox, Refer a Friend bonus and staff discount
- Excellence as standard: we do things the right way, not the easy way
- A culture of rewards: industryleadingbonus structure
- Real progression opportunities: we set you up for success and we love to fasttrack promotions
- Awardwinning business: and one with ambition, voted an Outstanding Place to Work and Supreme Champion Family Business of the Year
Next steps
As a family business, it\’s really important to us that everyone feels part of our family. We\’re an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let\’s talk. Together we can do wonderful things.
Online Sales Consultant employer: Furniture Village
Contact Detail:
Furniture Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Sales Consultant
✨Tip Number 1
Familiarise yourself with Furniture Village's product range and values. Understanding their unique selling points and customer service philosophy will help you connect with the brand during your interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Simulating customer interactions can help you demonstrate your ability to create rapport and handle objections effectively.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your critical thinking abilities and customer-first mindset.
✨Tip Number 4
Research the latest trends in the furniture industry and be ready to discuss them. This knowledge will not only impress your interviewers but also demonstrate your passion for the role and the sector.
We think you need these skills to ace Online Sales Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Online Sales Consultant position. Understand the key responsibilities and the skills required, such as customer communication and problem-solving.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any sales achievements to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Furniture Village's values. Mention specific examples of how you embody a customer-first mindset and your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Furniture Village
✨Show Your Customer-First Mindset
Demonstrate your understanding of a customer-first approach during the interview. Share examples of how you've prioritised customer needs in previous roles, as this aligns perfectly with the values of Furniture Village.
✨Communicate Effectively
As a natural communicator, it's essential to showcase your ability to listen and persuade. Practice active listening techniques and prepare to discuss how you can create rapport with customers, which is crucial for the Online Sales Consultant role.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've used critical thinking to solve problems. This will show that you can handle challenges without being phased, an important trait for navigating the sales process smoothly.
✨Emphasise Team Spirit and Initiative
Furniture Village values teamwork and initiative. Be ready to share examples of how you've contributed to team success or taken the lead on projects, showcasing your energy and commitment to achieving goals together.
