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- Tasks: Deliver fantastic customer service and support our online store operations.
- Company: Join Furniture Village, the UK's largest independent furniture retailer.
- Benefits: Competitive salary, bonus potential, staff discounts, and health insurance.
- Other info: Clear career path with training and personal development opportunities.
- Why this job: Be part of a fun, high-energy team making a difference every day.
- Qualifications: Strong work ethic, team player, and confident in customer service.
The predicted salary is between 31500 - 37800 £ per year.
Thurrock, Essex, United Kingdom
Permanent £31,500 - £37,800
Furniture Village – Online Administrator £31,500 OTE £37,800 - Competitive Pension, Family Partnership & much more.
Thurrock – 40 Hour Contract – Working 5 days a week – Monday – Sunday on a rota’d basis.
Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village – the UK’s largest privately-owned independent furniture retailer.
About Us
Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years we’ve been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right. Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.
Your Role
- Represent our brand and vision delivering fantastic, friendly customer service.
- Work closely with the Online General Manager to ensure the smooth process for customers placing orders online.
- Liase with our customers and suppliers to ensure we deliver the best in after sales customer service.
- Play a key role in the financial functions of a multi-million pound online store.
- Communicating clearly and confidently with your team.
- Following health & safety procedures at all times.
- Making a difference every day to the customer experience.
Our Benefits
- Competitive package: £31,500 plus up to 20% bonus.
- Work for an award-winning, family-run business.
- Annual Family Partnership celebration – recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service).
- Innovate & Grow: clear career path, full training and personal development opportunities.
- Staff discount.
- 24/7 medical support, health insurance and Perkbox benefits.
- 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.
Our Ideal Candidate
- You want to be here, want to do well, and want to be heard.
- A team player with a strong work ethic.
- Reliable, organised and confident in Customer service and Administration.
- Comfortable using systems and following processes with confidence in problem solving.
- Proud of your work and passionate about doing things right.
A Great British Success Story! At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!
Online Administrator employer: Furniture Village
Contact Detail:
Furniture Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Furniture Village. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely wants to be part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering fantastic service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your teamwork spirit! They’re looking for a team player, so be prepared to discuss how you’ve collaborated with others in previous roles. Highlight any situations where you helped solve problems together or improved processes as a group.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you’re engaged and interested in the role. Plus, it’s a great way to find out if this is the right fit for you too!
We think you need these skills to ace Online Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about nice people selling nice furniture!
Tailor Your Application: Make sure to tailor your application to the Online Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid long-winded sentences. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family-run business!
How to prepare for a job interview at Furniture Village
✨Know the Company Inside Out
Before your interview, take some time to research Furniture Village. Understand their values, history, and what makes them unique in the furniture retail industry. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
As an Online Administrator, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you handle challenging situations with a friendly approach.
✨Be Ready to Discuss Teamwork
Furniture Village values teamwork, so be prepared to discuss how you work well with others. Think of specific instances where you collaborated effectively with colleagues or contributed to a team project. This will demonstrate that you’re a great fit for their high-energy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.