At a Glance
- Tasks: Deliver fantastic customer service and support our online store operations.
- Company: Join Furniture Village, the UK's largest independent furniture retailer.
- Benefits: Competitive salary, bonus potential, staff discounts, and health insurance.
- Other info: Clear career path with training and personal development opportunities.
- Why this job: Be part of a fun, high-energy team making a difference every day.
- Qualifications: Strong work ethic, team player, and confident in customer service.
The predicted salary is between 31500 - 37800 £ per year.
Thurrock, Essex, United Kingdom
Permanent £31,500 - £37,800
Furniture Village – Online Administrator £31,500 OTE £37,800 - Competitive Pension, Family Partnership & much more.
Thurrock – 40 Hour Contract – Working 5 days a week – Monday – Sunday on a rota’d basis.
Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village – the UK’s largest privately-owned independent furniture retailer.
About Us
Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years we’ve been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right. Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.
Your Role
- Represent our brand and vision delivering fantastic, friendly customer service.
- Work closely with the Online General Manager to ensure the smooth process for customers placing orders online.
- Liase with our customers and suppliers to ensure we deliver the best in after sales customer service.
- Play a key role in the financial functions of a multi-million pound online store.
- Communicating clearly and confidently with your team.
- Following health & safety procedures at all times.
- Making a difference every day to the customer experience.
Our Benefits
- Competitive package: £31,500 plus up to 20% bonus.
- Work for an award-winning, family-run business.
- Annual Family Partnership celebration – recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service).
- Innovate & Grow: clear career path, full training and personal development opportunities.
- Staff discount.
- 24/7 medical support, health insurance and Perkbox benefits.
- 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.
Our Ideal Candidate
- You want to be here, want to do well, and want to be heard.
- A team player with a strong work ethic.
- Reliable, organised and confident in Customer service and Administration.
- Comfortable using systems and following processes with confidence in problem solving.
- Proud of your work and passionate about doing things right.
A Great British Success Story! At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!
Online Administrator employer: Furniture Village
Furniture Village is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to thrive and grow. With competitive salaries, comprehensive benefits including health insurance and generous holiday entitlement, as well as clear career progression opportunities, employees can truly make a difference while enjoying their work. Located in Thurrock, Essex, this family-owned business values its staff and celebrates their contributions, making it a rewarding place to build a career in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Online Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Furniture Village. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Furniture Village before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Furniture Village:Your cover letter is your chance to shine! Tell us why you want to work at Furniture Village specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Furniture Village!
How to prepare for a job interview at Furniture Village
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
