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- Tasks: Support a high-energy team in delivering exceptional customer service and managing admin operations.
- Company: Join Furniture Village, the UK's largest independent furniture retailer with a family-owned ethos.
- Benefits: Enjoy a competitive salary, bonuses, health insurance, and generous holiday entitlement.
- Why this job: Be part of a fun, dynamic team making a real difference in customer experiences.
- Qualifications: Strong work ethic, team player, and confident in problem-solving and managing tasks.
- Other info: Clear career path with training opportunities and a supportive work environment.
The predicted salary is between 48000 - 52000 £ per year.
Furniture Village is a family‑owned business founded in 1989 by our Chief Executive Chairman. For over 30 years, we’ve been manufacturing, selling, delivering and assembling high‑end furniture at the best price. At the heart of everything we do is a commitment to getting it right. Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world‑class service to homes across the UK, and we deliver it with care.
Your Role:
- Actively support the team in delivering the 7 Steps of Customer Fulfilment.
- Ensure all customer service interactions and communication by members of the team are polite and courteous.
- Ensure the swift and satisfactory resolution of any complaints or queries and affect change to avoid repeat occurrence.
- Champion a customer‑centric culture through coaching and performance management, building team awareness and understanding of goals while supporting improvement in service.
- Manage all supplier related activities and communications.
- Ensure high standards of organisation, tidiness and cleanliness inside the admin office.
- Act on any requests from the CSC system, e.g., booking out exchanges, pre‑booking from the NDC pick list, checking parts are in the fulfilment centre.
- Maintain an effective relationship with your GM ensuring regular communication and a commitment to drive for results i.e., working together to solve problems.
- Drive performance and operational results by analysing KPI data and reports, identifying opportunities to improve productivity, and implementing targeted actions to maintain and enhance performance.
- Ensuring your team obtain outstanding balance payments from all customers prior to delivery or checking for Interest Free Credit arrangements as applicable.
- If arranging part deliveries, ensure all your experience specialists take the correct monies to ensure enough deposit is held on the remaining part of the order.
- Communicating clearly and confidently with your team.
- Following health & safety procedures at all times.
- Making a difference every day to the customer experience.
Our Benefits:
- Competitive package: £48,000 plus up to 10% bonus.
- Work for an award‑winning, family‑run business.
- Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years' service).
- Innovate & Grow: clear career path, full training and personal development opportunities.
- Staff discount.
- 24/7 medical support, health insurance and Perkbox benefits.
- 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.
Our Ideal Candidate:
- You want to be here, want to do well, and want to be heard.
- A team player with a strong work ethic.
- Reliable, organised and confident in managing a team through a variety of tasks and challenges.
- Comfortable using systems and following processes with confidence in problem solving.
- Proud of your work and passionate about doing things right.
At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!
Admin Manager in Dartford employer: Furniture Village
Contact Detail:
Furniture Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Manager in Dartford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Furniture Village's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves managing a team and ensuring customer satisfaction, be ready to demonstrate how you can communicate clearly and confidently. Role-play with a friend or use our resources to polish your pitch.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. This will highlight your ability to drive performance and operational results, which is key for the Admin Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Furniture Village family. Don’t miss out on this opportunity!
We think you need these skills to ace Admin Manager in Dartford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about nice people selling nice furniture!
Tailor Your Application: Make sure to tailor your application to the Admin Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid long-winded sentences. We appreciate straightforward communication, just like we expect from our team when dealing with customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family at Furniture Village!
How to prepare for a job interview at Furniture Village
✨Know the Company Inside Out
Before your interview, take some time to research Furniture Village. Understand their values, history, and what makes them unique in the furniture retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer-Centric Mindset
Since the role focuses heavily on customer service, be prepared to discuss specific examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you resolved complaints or improved service, as this aligns perfectly with their commitment to a customer-centric culture.
✨Demonstrate Team Leadership Skills
As an Admin Manager, you'll be managing a team. Be ready to talk about your leadership style and how you motivate and support your team. Share instances where you've successfully managed performance or coached team members to achieve their goals, which is crucial for driving results at Furniture Village.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions that reflect your understanding of the role and the company. For example, inquire about their approach to team development or how they measure success in customer fulfilment. This shows you’re serious about contributing to their mission.