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For Companies At a Glance
- Tasks: Resolve application support tickets and manage incidents with precision and clear communication.
- Company: Join Furniture Village, a winning retail family business with a supportive culture.
- Benefits: Enjoy a competitive salary and a full-time, permanent position.
- Why this job: Make a real impact by improving systems and ensuring smooth transitions into production.
- Qualifications: Experience with middleware platforms and strong organisational skills are essential.
- Other info: Be part of a caring team that values service excellence and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Own and resolve application support tickets quickly and accurately, keeping communication clear and users informed.
- Manage incidents, requests, and problems with discipline and attention to service levels.
- Work collaboratively within project teams in Azure DevOps, supporting configuration, testing, and change delivery.
- Oversee middleware integrations, ensuring data moves securely and reliably between platforms.
- Troubleshoot API connections, reviewing payloads, authentication, and performance to maintain stability.
- Protect data integrity across systems and take action to address discrepancies or recurring issues.
- Support structured testing, release, and change activities to ensure smooth transitions into production.
- Contribute to continuous improvement, identifying process gaps and recommending smarter ways of working.
Qualifications
- Experience with middleware or integration platforms such as Mulesoft or similar.
- The ability to technically manage APIs, including reviewing payloads, headers, authentication, and monitoring data flow and performance.
- Familiarity with Azure DevOps for ticket, sprint, or release management.
- Strong organisational skills and the ability to manage multiple priorities with precision and composure.
- Clear communicator who can convey technical information in plain English.
- Dependable, thorough, and motivated by service excellence.
- Curious and proactive, with a genuine interest in understanding how systems work and how they can work better.
Application Support Analyst employer: Furniture Village
Contact Detail:
Furniture Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Get to know the company culture! Before your interview, check out Furniture Village's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since the role involves managing APIs and middleware integrations, brush up on your knowledge of Mulesoft or similar platforms. Being able to discuss these confidently can really set you apart.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled application support tickets or resolved incidents in the past. This will demonstrate your ability to manage multiple priorities with precision.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with middleware and integration platforms like Mulesoft. We want to see how you can manage APIs and troubleshoot connections, so don’t hold back on those details!
Keep It Clear and Concise: When writing your application, remember to communicate clearly. Use plain English to explain your technical expertise, as we value clear communication just as much as technical skills.
Demonstrate Your Organisational Skills: We love candidates who can juggle multiple priorities with ease. Share examples of how you've managed incidents or requests in the past, showcasing your ability to stay composed under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Furniture Village.
How to prepare for a job interview at Furniture Village
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of middleware and integration platforms like Mulesoft. Be ready to discuss how you've managed APIs in the past, including reviewing payloads and ensuring data integrity. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Show Off Your Communication Skills
As a clear communicator, you’ll need to convey technical information in plain English. Prepare examples of how you've explained complex issues to non-technical users. This will demonstrate your ability to keep users informed and engaged, which is crucial for an Application Support Analyst.
✨Get Familiar with Azure DevOps
Since you'll be working collaboratively within project teams using Azure DevOps, make sure you understand its functionalities. Be prepared to discuss how you've used it for ticket management or sprint planning in previous roles. This will highlight your organisational skills and ability to manage multiple priorities.
✨Emphasise Continuous Improvement
Furniture Village values proactive individuals who can identify process gaps. Think of specific instances where you’ve recommended smarter ways of working or contributed to continuous improvement. This will show that you’re not just about resolving issues but also about enhancing overall efficiency.
