At a Glance
- Tasks: Lead and motivate a dynamic online admin team to enhance customer experience.
- Company: Join Furniture Village, the UK's largest independent furniture retailer with a family vibe.
- Benefits: Competitive salary, bonus potential, health insurance, and generous holiday entitlement.
- Other info: Enjoy clear career progression and personal development opportunities.
- Why this job: Make a real difference every day while having fun in a supportive environment.
- Qualifications: Previous leadership experience in customer service or administration is essential.
The predicted salary is between 36000 - 39600 £ per year.
£36,000 OTE £39,600 - Competitive Pension, Family Partnership & much more.
Thurrock - 40 Hour Contract - Working 5 days a week - Monday - Sunday on a rota’d basis.
- Want to be part of a high-energy team that works hard, has fun whilst doing it and
- Furniture Village - Online Admin Team Leader
£36,000 OTE £39,600 - Competitive Pension, Family Partnership & much more.
Thurrock - 40 Hour Contract - Working 5 days a week - Monday - Sunday on a rota’d basis.
Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day ? Join
- Furniture Village
- the UK’s largest privately-owned independent furniture retailer.
About Us
Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman.
For over 30 years’ we’ve been manufacturing, selling, delivering and assembling high-end furniture at the best price.
At the heart of everything we do is a commitment to getting it right.
Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.
Your Role
- Lead, motivate and support the Online Administration Team.
- Ensure customer enquiries and escalations are resolved professionally and promptly.
- Oversee online administration, financial processes and order management.
- Monitor team performance and continuously improve efficiency and service standards.
- Build strong relationships with customers, suppliers and internal departments.
- Communicating clearly and confidently with your team.
- Following health & safety procedures at all times.
- Making a difference every day to the customer experience.
- Our Benefits
- Competitive package: £36,000 plus up to 10% bonus.
- Work for an award-winning, family-run business
- Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service).
- Innovate & Grow: clear career path, full training and personal development opportunities
- Staff discount
- 24/7 medical support, health insurance and Perkbox benefits
- 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.
- Our Ideal Candidate
- You want to be here, want to do well, and want to be heard.
- A team player with a strong work ethic.
- Previous team leadership experience within customer service, administration or operations.
- Strong leadership and people management skills.
- Reliable, organised and confident in leading a team.
- Comfortable using systems and following processes with confidence in problem solving.
- Proud of your work and passionate about doing things right.
A Great British Success Story!
At Furniture Village, we achieve together , and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!
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Online Admin Team Leader employer: Furniture Village Ltd
Furniture Village is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to thrive and innovate. With competitive benefits including a generous pension scheme, health insurance, and opportunities for personal development, employees can enjoy a fulfilling career while being part of a family-run business that values its people. Located in Thurrock, this role offers the chance to lead a dynamic team in a high-energy environment, making a meaningful impact on customer experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Online Admin Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Furniture Village Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Furniture Village Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Admin Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Furniture Village Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Furniture Village Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Furniture Village Ltd!
How to prepare for a job interview at Furniture Village Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
