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- Tasks: Deliver amazing member experiences and promote our services in a vibrant branch environment.
- Company: Join a community-focused organisation that values innovation and collaboration.
- Benefits: Competitive pay, ongoing training, and a supportive culture for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Five GCSEs including Maths and English, plus great communication skills.
- Other info: Dynamic role with opportunities to engage in local initiatives and events.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.
Responsibilities
- Provide exceptional member experiences in Branch, alongside promoting the Society’s services including our digital platforms.
- Effectively identify, assess and mitigate risks in line with the Society’s risk management framework and regulatory expectations.
- Undertake all activities in line with Society procedures and processes, ensuring that conduct rules are met.
- Seize opportunities to achieve and exceed your agreed objectives, playing your part in the Society’s Our 9 objectives and strategic plan.
- Ensure good member outcomes through the application of the concepts of Consumer Duty.
- Follow the Society’s Complaints Procedure to deal with member complaints, escalating where appropriate.
- Engage with our local communities through supporting initiatives and events taking place.
- Keep up to date with online training, including mandatory refresher training and manual reading.
Qualifications
- Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
- Excellent communication and interpersonal skills.
- The ability to work independently, making informed decisions based on your experience and skills.
- Attention to detail and a ‘right first time’ approach.
- Sound knowledge of market opportunities and a clear focus on achieving growth objectives.
This role will be based at our Preston branch, you may be required to support our wider branch network when required.
Member Assistant in Preston employer: Furness Building Society
Contact Detail:
Furness Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Assistant in Preston
✨Tip Number 1
Get to know the company! Research their values and community initiatives. When you walk into that interview, show them you’re not just another candidate but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice your communication skills. As a Member Assistant, you'll need to connect with people. Role-play common scenarios or questions with a friend to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve successfully handled challenges. This will demonstrate your ability to mitigate risks and provide exceptional member experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Member Assistant in Preston
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see how excited you are about joining our team and contributing to the community. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with our values and the responsibilities of the Member Assistant role. We love seeing how you fit into our culture!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Furness Building Society
✨Know the Society's Values
Before your interview, take some time to research the Society’s values and mission. Make sure you can articulate how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their community-focused culture.
✨Showcase Your Communication Skills
As a Member Assistant, excellent communication is key. Prepare examples from your past experiences where you’ve successfully communicated with members or resolved complaints. Practising these scenarios will help you demonstrate your interpersonal skills effectively during the interview.
✨Understand Risk Management
Familiarise yourself with basic risk management concepts relevant to the role. Be ready to discuss how you would identify and mitigate risks in a branch setting. This will show that you’re proactive and understand the importance of compliance and safety in the workplace.
✨Engage with Community Initiatives
Think about local community initiatives you could support as a Member Assistant. During the interview, share your ideas on how you can engage with the community and promote the Society’s services. This demonstrates your enthusiasm for the role and commitment to making a positive impact.