At a Glance
- Tasks: Investigate member complaints and support vulnerable customers while driving improvements.
- Company: Furness Building Society, a supportive and innovative financial institution.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Other info: Join a dynamic team focused on continuous improvement and member satisfaction.
- Why this job: Make a real difference by championing vulnerable customers and enhancing member experiences.
- Qualifications: Strong communication skills and a passion for customer advocacy.
The predicted salary is between 60000 - 75000 £ per year.
Furness Building Society is seeking an innovative and confident Complaints & Vulnerability Lead to join the Financial Crime and 1st Line Risk Team.
You will investigate member complaints, champion vulnerable customers and support Consumer Duty.
Working with colleagues across the Society, you’ll identify trends, drive improvements, deliver training, and provide management information to support decision making.
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We think you need these skills to ace Member Outcomes Lead — Complaints & Vulnerability
Investigation Skills
Customer Advocacy
Trend Analysis
Process Improvement
Training Delivery
Management Information Reporting
Decision-Making Support
