At a Glance
- Tasks: Deliver amazing member experiences and promote our services in a vibrant branch environment.
- Company: Community-focused organisation dedicated to empowering its members and staff.
- Benefits: Competitive pay, ongoing training, and a supportive culture for personal growth.
- Other info: Work across multiple branches with a dynamic team and diverse community engagement.
- Why this job: Join a team that values community and offers real opportunities to make a difference.
- Qualifications: Five GCSEs including Maths and English, plus great communication skills.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.
In this role you will:
- Provide exceptional member experiences in Branch, alongside promoting the Society’s services including our digital platforms.
- Effectively identify, assess and mitigate risks in line with the Society’s risk management framework and regulatory expectations.
- Undertake all activities in line with Society procedures and processes, ensuring that conduct rules are met.
- Seize opportunities to achieve and exceed your agreed objectives, playing your part in the Society’s Our 9 objectives and strategic plan.
- Ensure good member outcomes through the application of the concepts of Consumer Duty.
- Follow the Society’s Complaints Procedure to deal with member complaints, escalating where appropriate.
- Engage with our local communities through supporting initiatives and events taking place.
- Keep up to date with online training, including mandatory refresher training and manual reading.
What you will bring:
- Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
- You must be able to travel between Grange, Kendal & Lancaster Branches on a regular basis.
- Excellent communication and interpersonal skills.
- The ability to work independently, making informed decisions based on your experience and skills.
- Attention to detail and a ‘right first time’ approach.
- Sound knowledge of market opportunities and a clear focus on achieving growth objectives.
This role will be based across 3 of our Branches (Grange, Kendal & Lancaster). You must be able to commute to each Branch independently using your chosen mode of transport. Please note that you may be required to travel to a branch on short notice & may be required to travel to other Branches as required.
Member Assistant in Kendal employer: Furness Building Society
Join a community-focused organisation that prioritises exceptional member experiences and values genuine, responsible colleagues. With competitive remuneration packages and a commitment to continuous professional development, we foster an empowering culture that supports diversity and growth. Working across our Grange, Kendal, and Lancaster branches, you'll have the opportunity to engage with local communities while achieving your objectives in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Member Assistant in Kendal
✨Tip Number 1
Get to know the Society's values and culture inside out. When you walk into that interview, let your enthusiasm shine through! Show us how your personal values align with ours, and don’t be shy about sharing examples of how you've put community first in your previous roles.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how you can highlight your communication skills and attention to detail. We want to see how you can provide exceptional member experiences, so prepare some stories that showcase your interpersonal skills.
✨Tip Number 3
Don’t forget to research our digital platforms and services! Being knowledgeable about what we offer will not only impress us but also help you discuss how you can promote these services effectively. Plus, it shows you're genuinely interested in the role!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. And while you’re at it, keep an eye on our local community initiatives – being involved can give you a leg up and show us you’re ready to engage with our members right from the start.
We think you need these skills to ace Member Assistant in Kendal
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to the community.
Tailor Your Application:Make sure to customise your application to reflect how your skills and experiences align with our values and the job description. Highlight your communication skills and any relevant experience in member services!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of Member Assistant.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Furness Building Society
✨Know the Society's Values
Before your interview, take some time to understand the Society's values and how they align with your own. Be ready to share examples of how you've demonstrated these values in your previous roles, especially in providing exceptional member experiences.
✨Showcase Your Communication Skills
As a Member Assistant, excellent communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the branch, such as handling member complaints or promoting services.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss situations where you've had to make informed decisions independently. Think about times when you've identified risks or challenges and how you successfully mitigated them. This will show your ability to think on your feet and adhere to the Society’s risk management framework.
✨Engage with Local Community Initiatives
Research any local community initiatives the Society is involved in. Be prepared to discuss how you can contribute to these efforts and why community engagement is important to you. This shows your enthusiasm for the role and commitment to the Society's mission.
