At a Glance
- Tasks: Provide tech support, troubleshoot issues, and enhance IT services for colleagues.
- Company: Community-focused IT team committed to diversity and innovation.
- Benefits: Competitive pension, supportive work culture, and opportunities for growth.
- Other info: Opportunity for travel and hands-on problem-solving in a collaborative environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Customer service experience and knowledge of Microsoft software and hardware.
The predicted salary is between 25000 - 35000 € per year.
An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
We are looking for a problem solver who can not only respond to colleague queries but can identify the root cause, implementing change to continually enhance our IT service. You'll mainly work from our head office, but you’ll also be helping our Branch network, so there will be a little travelling.
In this role you will:
- Serve as the first contact with colleagues who need technical assistance, via the phone or email.
- Troubleshoot, diagnose, and resolve technical hardware and software issues.
- Provide excellent customer service, resolving issues efficiently and professionally.
- Deskside assistance in both head office and occasionally within the branch network.
- Manage support tickets and drive problems to resolution.
- Follow-up with colleagues to ensure issues are resolved.
- Create and maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting.
- Effectively identify, assess, monitor and mitigate risks in line with the Societies risk management framework and regulatory expectations.
What you will bring:
- Previous experience of working in a customer service role, preferably within an IT environment.
- Good experience/understanding of Microsoft software such as Windows, Outlook and Office.
- Understanding of general hardware, such as desktops and laptops, printers and peripherals.
- Friendly and solutions-focused attitude.
What you can expect from us:
- Competitive pension with up to 10% employer contribution.
IT Service Desk Technician employer: Furness Building Society
Join our dynamic IT Team where we prioritise community values and foster a culture of innovation and collaboration. As an IT Service Desk Technician, you'll enjoy a supportive work environment that encourages personal growth and development, alongside competitive benefits such as a pension scheme with up to 10% employer contribution. With opportunities to engage with colleagues across our head office and branch network, this role offers a unique chance to make a meaningful impact while enhancing your technical skills.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common IT Service Desk scenarios. Think about how you'd troubleshoot specific issues and be ready to showcase your problem-solving skills. We want to see that friendly, solutions-focused attitude in action!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our community values.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any IT experience you have, especially with Microsoft software and hardware troubleshooting.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and how your values align with ours. Share specific examples of how you've solved problems in the past and how you can bring that innovative spirit to our IT team.
Showcase Your Problem-Solving Skills:In both your CV and cover letter, emphasise your ability to identify root causes and implement solutions. We want to see how you approach challenges and improve processes, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our community-focused team!
How to prepare for a job interview at Furness Building Society
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft software and general hardware. Be ready to discuss your experience with troubleshooting issues, as this will show your problem-solving skills and technical expertise.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with colleagues, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any situations where you resolved issues efficiently and professionally.
✨Demonstrate Your Problem-Solving Approach
Think about specific instances where you identified the root cause of a technical issue and implemented a solution. This will illustrate your analytical skills and your ability to enhance IT services, which is key for this position.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and helps you understand how you can align with the company's values and contribute to their community-focused mission.
