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- Tasks: Support our Intermediary team by ensuring top-notch service and building relationships.
- Company: Community-focused company committed to diversity and innovation.
- Benefits: 27 days holiday, competitive pension, and upskilling opportunities.
- Other info: Enjoy a supportive environment with excellent career growth potential.
- Why this job: Join a dynamic team and make a real difference in the community.
- Qualifications: Five GCSEs including Maths and English, strong communication, and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
Barrow-in-Furness Full-time – 35 Hours Competitive Salary + Benefits
An exciting opportunity has arisen for an innovative and confident individual to join our Intermediary Team as an Intermediary Business Administrator. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
Responsibilities
- Support the Intermediary function directly by ensuring we provide service excellence to our Intermediary partners and community.
- Assist with the growth of our Intermediary panel by supporting the business development managers in developing and maintaining new and existing relationships.
- Processing new intermediary registration requests, maintaining and updating intermediary records and profiles.
- Providing ESIS and related documentation on request.
- Managing inbound activity across telephony, web chat and e-mail in a professional and efficient manner.
- Proactively identifying and escalating service related issues and feedback to colleagues within the team.
- Information gathering, research and production of MI for the Intermediary function.
- Active participation in team discussions, workshops and projects.
Qualifications
- Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
- Adaptable and resilient in identifying resolutions.
- Excellent communication skills with a strong teamwork ethic.
- Ability to manage a varied workload and prioritise effectively.
- Strong attention to detail and commitment to accuracy.
- Demonstrates empathy, professionalism, and resilience when supporting Members.
Benefits
- Upskill opportunities to develop awareness, capability and skills in role.
- 27 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
- Competitive pension with up to 10% employer contribution.
- A comprehensive benefit package.
Intermediary Business Team Administrator employer: Furness Building Society
Contact Detail:
Furness Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediary Business Team Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role in the Intermediary Team.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you align with our community-first approach, so be ready to share your thoughts on that!
✨Tip Number 3
Showcase your communication skills during the interview. Practice answering questions clearly and confidently, as this role requires excellent communication with our Intermediary partners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Intermediary Business Team Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Intermediary Business Administrator role. Highlight your communication skills, teamwork ethic, and any relevant experience in customer service or administration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your values align with ours. Share specific examples of how you've demonstrated resilience and adaptability in previous roles.
Showcase Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. Consider including a brief example of a time when your attention to detail made a difference in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Furness Building Society
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. Since they prioritise community and genuine relationships, think about how your own values align with theirs. Be ready to share examples of how you've demonstrated these values in your previous roles.
✨Showcase Your Communication Skills
As an Intermediary Business Team Administrator, excellent communication is key. Prepare to discuss specific instances where you effectively managed communication with clients or team members. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to handle inbound activity professionally.
✨Demonstrate Problem-Solving Abilities
The role requires adaptability and resilience in identifying resolutions. Think of a time when you faced a challenge at work and how you overcame it. Be prepared to explain your thought process and the steps you took to resolve the issue, showcasing your proactive approach.
✨Prepare for Team Dynamics
Since the job involves active participation in team discussions and projects, be ready to talk about your experience working in teams. Highlight your teamwork ethic and any successful collaborations you've been part of. This will show that you can contribute positively to their team environment.