At a Glance
- Tasks: Provide exceptional customer service and promote products through various channels.
- Company: Join a community-focused organisation that values genuine and responsible colleagues.
- Benefits: Enjoy competitive pay, a strong pension plan, and continuous professional development.
- Other info: Role based at Grange branch with potential support for wider network.
- Why this job: Be part of a supportive culture that empowers you to make a difference in the community.
- Qualifications: Five GCSEs including Maths and English at grade C/4 or above required.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.
In this role you will:
- Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
- Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
- Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
- Serve our community through identifying events taking place and supporting these events and our local communities.
What you will bring:
- Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
- Excellent communication and interpersonal skills
- The ability to work independently, making informed decisions based on your experience and skills.
What you can expect from us:
- Competitive pension with up to 10% employer contribution.
This role will be based at our Grange branch, you may be required to support our wider branch network when require d.
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#J-18808-LjbffrCustomer Service Assistant- Grange in Grange-over-Sands employer: Furness Building Society
Join our Grange branch as a Customer Service Assistant and become part of a community-focused team that values genuine service and collaboration. We offer competitive remuneration, a supportive work culture, and continuous professional development opportunities, ensuring you can grow your career while making a positive impact in the local community. With a commitment to diversity and an empowering environment, we are dedicated to helping you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- Grange in Grange-over-Sands
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Furness Building Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Furness Building Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant- Grange in Grange-over-Sands
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Furness Building Society:Your cover letter is your chance to shine! Tell us why you want to work at Furness Building Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Furness Building Society!
How to prepare for a job interview at Furness Building Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
