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- Tasks: Deliver top-notch service to our members via various channels and promote our products.
- Company: Join a community-focused organisation that values genuine and responsible colleagues.
- Benefits: Enjoy 25+ days holiday, a competitive pension, and a comprehensive benefits package.
- Why this job: Be part of a supportive culture with opportunities for professional growth and community impact.
- Qualifications: Five GCSEs including Maths and English at grade C/4 or above; strong communication skills required.
- Other info: Role based in Kendal, with potential support for the wider branch network.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.
In this role you will:
• Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
• Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
• Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
• Serve our community through identifying events taking place and supporting these events and our local communities.
What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
This role will be based at our Kendal branch, you may be required to support our wider branch network when required.
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Customer Service Assistant employer: Furness Building Society
Contact Detail:
Furness Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with our values and mission. When you understand what drives us, you can better demonstrate how your personal values align with ours during any interactions or interviews.
✨Tip Number 2
Showcase your communication skills by engaging with us on social media or through community events. This not only highlights your enthusiasm but also gives you a chance to connect with our team and learn more about our culture.
✨Tip Number 3
Research the local community and identify events that we support. Being knowledgeable about these initiatives will allow you to discuss how you can contribute to our community-focused approach in your conversations with us.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you provided exceptional service or resolved issues effectively, as this will demonstrate your capability to excel in the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Service Assistant.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points for clarity and include specific examples of how you've provided exceptional service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Highlight your communication skills and ability to work independently, as these are crucial for the role. Make sure to mention your alignment with the company's values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service.
How to prepare for a job interview at Furness Building Society
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight how their values resonate with you, especially the focus on community and exceptional service.
✨Demonstrate Communication Skills
Prepare examples that showcase your excellent communication and interpersonal skills. Think of situations where you successfully resolved issues or helped customers, as this is crucial for a Customer Service Assistant.
✨Research the Company
Familiarise yourself with the Society's products and services. Being knowledgeable about what they offer will help you discuss how you can promote these effectively during the interview.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific customer service scenarios. Practising your responses will help you feel more confident and demonstrate your ability to make informed decisions.