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- Tasks: Deliver outstanding customer service and promote our products across various channels.
- Company: Join a community-focused organisation that values diversity and empowerment.
- Benefits: Enjoy 25+ days holiday, competitive pension, and a comprehensive benefits package.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Five GCSEs including Maths and English, plus strong communication skills.
- Other info: Dynamic role with opportunities to support local events and collaborate with colleagues.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.
In this role you will:
- Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
- Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
- Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
- Serve our community through identifying events taking place and supporting these events and our local communities.
What you will bring:
- Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
- Excellent communication and interpersonal skills.
- The ability to work independently, making informed decisions based on your experience and skills.
What you can expect from us:
- Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
- Competitive pension with up to 10% employer contribution.
- A comprehensive benefit package.
This role will be based at our Barrow branch; you may be required to support our wider branch network when required.
Customer Service Assistant employer: Furness Building Society
Contact Detail:
Furness Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and community initiatives. When you show genuine interest in what they do, it’ll shine through in your conversations and make you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional service, try role-playing common customer scenarios with a friend. This will help you feel more confident when chatting with potential employers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight how your skills align with the role and the company’s values.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and how you can contribute to our community-focused values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've provided exceptional service or collaborated with others in previous roles.
Be Genuine: We value authenticity, so be yourself in your application. Share your personal story and what drives you to work in customer service. This helps us get to know the real you beyond just your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Furness Building Society
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. Since they put the community first, think about how your personal values align with theirs. Be ready to share examples of how you've demonstrated similar values in your previous roles.
✨Showcase Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where you successfully resolved customer issues or collaborated with colleagues, as these will highlight your interpersonal skills.
✨Prepare for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role, such as how you would handle a difficult customer or promote a product. Think of specific examples from your past experiences that demonstrate your ability to provide exceptional service and support your community.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about their community initiatives or how they support professional development, which will also give you a better understanding of their culture.
