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For Companies At a Glance
- Tasks: Provide tech support and drive digital transformation across the business.
- Company: Join Brio Northgate, a supportive and innovative team.
- Benefits: Enjoy 25 days annual leave, gym membership, and discounts.
- Why this job: Make a positive impact in your community while developing your skills.
- Qualifications: Experience in IT support and familiarity with Microsoft 365.
- Other info: Great career growth opportunities and a friendly work environment.
The predicted salary is between 22000 - 29000 £ per year.
Hours of work: 37 Hours Per Week
Contract: Permanent - Full Time
Salary: Grade 5 - £25,989 Per Annum
Closing date: Friday 6th February 2026
Interview date: Proposed interview date of Monday 23rd February 2026
About The Role
Provide comprehensive technology support across cloud services, collaboration platforms, and end-user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software as well processes. To work with different levels of the business, along with partners, to drive and support the business transformation to meet the aims of key Brio initiatives across performance, improvement and efficiency and customer service.
Key Responsibilities
- End-User Support and Service Requests: Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly, and ensuring a positive user experience.
- Proactive Support & Automation: Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency.
- Project Delivery: Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new technology rollouts.
- Supplier Management: Liaise with suppliers and other partner organisations to assist with development, issue resolution and updates.
- Knowledge Management: Create and maintain clear documentation, guides, and training materials to empower users and improve self-service capabilities.
- Hardware Maintenance and Troubleshooting: Diagnose and resolve faults related to hardware and software across a variety of devices: laptops, phones, tablets, and other equipment.
- Endpoint Management: Configure and maintain Intune policies for device security and compliance across the organization, including software deployment, updates, and application lifecycle management.
- Cloud & Collaboration Platforms: Administer Microsoft 365 services, including Teams, SharePoint, and Exchange, along with other cloud services.
- Identity & Access Management: Manage ADDS and related authentication systems, including user account creation, access provisioning, and lifecycle management.
- Cyber Security & Compliance: Support security initiatives, including patch management, vulnerability assessments, and adherence to compliance standards.
- Undertake ad hoc projects and work as directed by the Technology Manager.
- Perform any other relevant duties as required, within the scope of the post.
- Ability to travel throughout Cheshire West & Chester.
Qualifications
Essential: Microsoft 365 Fundamentals (MS-900), Familiarity with Intune and ADDS in hybrid environments
Desirable: Microsoft 365 Endpoint Administrator Associate (MD-102), Microsoft Teams Administrator Associate (MS-700), ITIL Foundation.
Experience
Essential: Three years experience with IT 1st line support role, Excellent troubleshooting and critical thinking skills, Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange), Understanding of cloud-first technologies and SaaS platforms, Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services.
Desirable: Experience in documenting user guides and procedure manuals
Rewards And Benefits
- Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.
- Free Brio Leisure gym membership.
- Explore exclusive discounts through the 'Brio Staff Shop' benefits platform.
- Free uniform & DBS check (if required).
- Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.
- Benefit from enhanced maternity and paternity leave.
- Favourable pension scheme.
- Internal health checks for over 40s.
- Access the Employee Assistance Programme for free, providing confidential 24/7 support.
- Contribute to your local community with three paid volunteering days per year.
- Enjoy discounts on food and drink at our on-site café during working hours.
Our Values
- Investing in People - We develop our team, who are knowledgeable with a can-do attitude.
- Inclusive - We are non-discriminatory, accessible, engaging and welcoming to everyone.
- Supportive - We are caring and passionate about making a difference.
- Integrity - We build trust through transparency, accountability and collaboration.
- Innovative - We encourage ideas and creativity through achieving positive commercial and social impact.
Why join us? You’ll be part of a supportive, committed team who are passionate about delivering exceptional customer experiences. This role is an excellent opportunity for someone who enjoys responsibility, variety, and making a positive impact in their community.
Additional Information
We are currently advertising other full-time and part-time roles. For all current opportunities, please refer to Brio vacancies page via link Vacancies | Brio Leisure. Internal and external applicants are welcome to apply. To apply for the above post, please complete an online application form via the careers page on our website www.brioleisure.org. IMPORTANT - Invitations to interview are sent to the email address provided on your application form. Please ensure that you check your email account regularly. Please note it is not always possible to contact unsuccessful candidates individually; therefore if you have not heard anything within 6 weeks of the closing date, please assume that you have been unsuccessful on this occasion.
Technology Support Technician - Brio Northgate in Chester employer: Furnace Fabrica
Contact Detail:
Furnace Fabrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Technician - Brio Northgate in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brio Northgate. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Technology Support Technician, especially your skills in Microsoft 365 and troubleshooting.
✨Tip Number 3
Show off your soft skills! While technical skills are crucial, don’t forget to highlight your communication and problem-solving abilities during the interview. Brio values a supportive and inclusive environment, so demonstrate how you can contribute to that culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technology Support Technician - Brio Northgate in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Technology Support Technician role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Experience: Don’t hold back on showcasing your relevant experience, especially in IT support and Microsoft 365 administration. We want to see how you've tackled challenges in the past and how you can bring that expertise to our team.
Be Clear and Concise: When filling out your application, keep it clear and to the point. Avoid jargon unless it's relevant, and make sure your writing is easy to read. We appreciate straightforward communication!
Apply Through Our Website: Remember to submit your application through our careers page at www.brioleisure.org. This ensures we receive your application directly and can process it efficiently. Don’t forget to check your email regularly for updates!
How to prepare for a job interview at Furnace Fabrica
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and ADDS. Be ready to discuss how you've used these tools in past roles, especially in troubleshooting and support scenarios. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Think about specific situations where your critical thinking made a difference. This is your chance to demonstrate your troubleshooting prowess and how you can contribute to maintaining high service standards.
✨Emphasise Your Communication Skills
As a Technology Support Technician, you'll be liaising with various stakeholders. Practice explaining complex tech concepts in simple terms. Highlight any experience you have in creating user guides or training materials, as this shows your ability to empower others and improve their experience.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a service request or managing a project. Think through how you'd approach these scenarios, focusing on your proactive support strategies and how you would leverage automation tools to enhance efficiency.
