Park Manager - Bradford, West Yorkshire Funzy is a brand new premium family entertainment centre, bringing together adventure, entertainment, food and experiences under one roof. We are looking for an ambitious and energetic Park Manager to join our leadership team and help us launch and grow one of the most exciting new leisure destinations in the region. This is more than a role running an established venue. You will be joining Funzy at the beginning of its journey, helping to shape our culture, develop our team, set our standards and create an experience that families want to come back to again and again. As Park Manager, you will take responsibility for the day to day operation and commercial performance of the park, leading a large team across multiple attractions and guest experiences including our Arena, Drift Karts, Darts, Arcades, parties and events. You will be a visible leader who sets the standard, gets involved and takes ownership. You will have the freedom to make improvements, develop your team and find new ways to improve both the guest experience and the performance of the business. And as Funzy grows, so will the opportunities for the people who grow with us. This is an opportunity to establish yourself within a growing leisure business, with the potential for increased responsibility and progression as we develop future sites. What You'll Be Responsible For Commercial Performance Take ownership of the park's commercial performance and agreed KPIs. Manage labour effectively to achieve agreed labour percentage targets. Drive upselling and additional spend to achieve spend per head targets. Maximise revenue across admissions, activities, parties, retail and other revenue streams. Monitor daily and weekly performance and take action where results are below target. Identify opportunities to increase revenue, improve efficiency and reduce unnecessary costs. Support the wider management team in delivering the overall profitability of the business. Guest Experience Create an outstanding experience for every guest, from arrival through to departure. Set and maintain high standards of service, cleanliness, presentation and professionalism. Monitor guest feedback and satisfaction scores and turn feedback into meaningful improvements. Resolve guest concerns quickly, professionally and positively. Look for new ways to increase repeat visits and build customer loyalty. Ensure Funzy consistently delivers the experience our brand promises. Leadership and People Recruit, induct, train and develop a high performing team. Lead from the front and set the standard for your team. Coach and develop supervisors and team members to build a strong internal talent pipeline. Create a positive, energetic and accountable team culture. Produce effective rotas that meet operational requirements while controlling labour costs. Lead daily briefings and maintain strong levels of communication and engagement. Conduct regular performance reviews and support individual development. Recognise good performance and address poor performance fairly and consistently. Operations Take overall responsibility for the daily operation of the park. Lead the operation of our attractions and guest areas, ensuring they are safe, clean, operational and presented to the highest standard. Manage guest flow, capacity and queue times during busy periods. Ensure opening and closing procedures are completed correctly. Oversee planned preventative maintenance and ensure operational issues are dealt with promptly. Maintain exceptional standards across the entire venue. Continually look for ways to improve how the park operates. Events and Marketing Help build and maintain an exciting programme of events, activities and seasonal experiences. Support outreach and local partnership activity to drive bookings and awareness. Create engaging social media content that showcases the Funzy experience. Work with the senior management team on marketing campaigns, promotions and new initiatives. Use events and marketing activity to drive footfall, revenue and repeat visits. Compliance and Safety Ensure full compliance with Health and Safety legislation and company procedures. Maintain excellent standards across all operational and compliance audits. Ensure all required inspections and checks are completed accurately and on time. Maintain accurate operational records and documentation. Ensure accidents, incidents and near misses are reported, investigated and followed up appropriately. Lead by example and create a culture where safety is everyone's responsibility. Team Collaboration Work closely with the wider management team to achieve business objectives. Collaborate with the Restaurant Manager to deliver a seamless experience across Funzy and Eatopia. Support school visits, parties, events and seasonal activities. Work collaboratively across departments rather than operating in silos. Share ideas, challenge existing ways of working and contribute to the continued development of Funzy. What We're Looking For We are looking for someone who wants to build something, not simply manage something. You will ideally have: Previous management experience within leisure, hospitality, family entertainment or a similar customer focused environment. Strong leadership and people management skills. Commercial awareness and experience managing labour and operational performance. Experience leading teams in a busy, customer facing environment. A strong understanding of Health and Safety and operational compliance. Excellent communication and organisational skills. The ability to remain calm and make good decisions under pressure. A hands on approach and a willingness to get involved wherever needed. First Aid at Work qualification, or willingness to obtain one. Competence using Microsoft Office and operational management systems. Desirable IOSH Managing Safely or equivalent Health and Safety qualification. Experience managing a family entertainment centre, indoor leisure attraction or multi activity venue. Experience managing a commercially focused operation with multiple revenue streams. Experience developing managers or supervisors into future leaders. The Person We are looking for someone who: Leads from the front and sets the standard. Takes ownership rather than waiting to be told what to do. Is commercially driven and understands that great guest experiences and strong financial performance go hand in hand. Has exceptional attention to detail. Can build trust, motivate people and hold others accountable. Is energetic, positive and confident in a busy environment. Finds solutions rather than excuses. Has the resilience to deal with the challenges of a fast paced opening and growing business. Is passionate about creating experiences that families remember. Wants to develop their own career while helping develop the people around them. Lives and represents the Funzy values every day. Why Funzy? You will be joining Funzy at the start of something exciting. You will have the opportunity to help shape the culture, standards and operation of a brand new premium family entertainment centre , working alongside the senior leadership team to establish a business from day one. As Funzy grows, there will be opportunities for people who demonstrate strong performance, leadership and the ability to take on greater responsibility. If you are ambitious, commercially minded and enjoy leading people in a fast paced environment, we want to hear from you. Benefits Company pension Discounted or free food Free parking Career development and progression opportunities Opportunity to be part of a growing leisure business Opportunity to help shape a brand new venue from launch Staff discounts and benefits Job Type: Full time Work Location: In person Benefits: Company pension Discounted or free food Free parking Experience: Family Entertainment Centre Managemnent: 1 year (required) Family Entertainment : 2 years (required) Licence/Certification: First Aid Certification (preferred) Work Location: In person41bf1e1f-b16b-4260-a40a-17c77a06fd15
Park Manager - Bradford, West Yorkshire
