At a Glance
- Tasks: Support charity clients by delivering optimal solutions and managing project implementations.
- Company: Join Funraisin, a fast-growing tech company in the impact sector.
- Benefits: Enjoy health perks, remote work options, bonus leave days, and a vibrant team culture.
- Other info: Be part of a passionate team dedicated to creating impactful fundraising software.
- Why this job: Make a real difference in the charity sector while developing your skills in a dynamic environment.
- Qualifications: Experience with CMS, digital tools, and excellent communication skills are a plus.
The predicted salary is between 28000 - 35000 £ per year.
Join one of the fastest-growing tech companies in the impact sector. Funraisin powers online fundraising for thousands of nonprofits globally - from world-renowned charities to up-and-coming changemakers. We're known for building flexible, powerful software that helps charities raise more, move faster, and create experiences that supporters love.
We're a team of passionate fundraising software professionals across 5 global offices (Australia, NZ, UK, EU and USA). We act as one global team and have a great culture with a load of benefits (health and well-being, work-from-anywhere policies, bonus leave days and more).
Salary: £28,000 - £35,000 depending on experience.
The Opportunity
As a Solutions Specialist your primary objective is to support the delivery of optimal solutions for our charity clients. You'll achieve this by working closely with our wider professional services and customer success teams to build dynamic project implementations and provide timely and accurate support to client queries.
The Role - Client Support:
- Identify solutions to client requests and issues
- Conduct initial investigation of any issues flagged & work with the wider team where required to fully understand the issue or task in order to provide the optimal solution
- Effectively communicate with clients via multiple channels such as email, phone and support ticketing software to quickly get a comprehensive understanding of their question/issue and provide timely updates on progress to a solution
- Provide timely and accurate customer feedback
- Talk customers through required steps to resolve a problem to help facilitate knowledge transfer and training to customers
- Timely follow up with clients to ensure solution is adequate and problem is resolved
- Upskill in new product functionality to efficiently support clients with implementation
- Assist with ongoing platform training for existing customers
- Manage multiple cases and requests at one time
- Support the production of content to assist clients on how to get the most out of the platform
The Role - Client Project Delivery:
- Implement web page content: build pages using the platform's inbuilt page builder module
- Set up event registration flows using the platforms inbuilt entry form generator and adding in any custom styling and web forms as needed
- Work with web developers in the team on custom functionality to ensure the UX is implemented well
- Assist with testing and QA for both standard & custom functionality as well as data capture requirements including that the data is being stored in a useable way that meets the business/project requirements for the client
- Actioning any feedback or bugs that have been identified by clients as part of the testing phase
- User experience testing of a final site before it is sent to the client for review
- Creating and testing webforms and other data capture
- Providing feedback to the PM on possible UX improvements for all forms
- Ensure proper documentation is maintained for each project in relation to the implemented solution
- Debriefs & Retrospectives - contribute to project debriefs and compile learnings for future projects and internal processes
- Process Improvements - Identify improvements and make recommendations for process refinement
- Culture - Assist in creating a great culture for the global solutions team through consistent regular catch ups
We think you'll be successful if you have some of these:
- Have a strong understanding of content management systems (CMS's)
- Are technically minded, with some experience/understanding of different areas of digital (for example Google Analytics, User Experience, frontend development, web design, etc)
- Have a keen design eye for the visual display of content on websites and are confident in using page builders to set up great looking web pages
- Experience with SQL, CSS, HTML or Javascript
- Have great time management
- Have excellent communication skills and are proactive in updating team members on the status of your workload
- Are confident working on a variety of customer projects & queries at any one time and confident in knowing when to escalate an issue
- Have experience in using bug tracking software (eg Bugherd, Jira)
- Are highly detailed orientated & comfortable writing detailed handover points on any project or specific issue when escalating to a senior team member
- Have excellent English writing skills when communicating both internally and externally
- Have a positive personality, a desire to learn new things and are proactive and excited to play a key role in your team
The Funraisin Team
We're a team of passionate fundraising software professionals - some have come from world-renowned tech giants such as Google and Apple, others from the highest awarded digital agencies and others from inside some of the world-leading nonprofits. Together we build world-class products that aim to accelerate the transition to a better world by connecting people to causes. We get a kick out of seeing, and feeling, the impact of our work and we have a ton of fun doing it. Our values demonstrate who we are and what we strive to do.
Solutions Specialist - Charity and Events in London employer: Funraisin
Funraisin is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are empowered to make a meaningful impact in the charity sector. With a hybrid remote working model based in London, we offer a range of benefits including health and well-being initiatives, bonus leave days, and opportunities for professional growth within a passionate global team. Join us to be part of a dynamic environment that values innovation and collaboration while supporting thousands of nonprofits worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Specialist - Charity and Events in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity and events sector on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Funraisin and its impact on the nonprofit world. Show us that you’re not just another candidate, but someone who genuinely cares about making a difference in fundraising.
✨Tip Number 3
Practice your communication skills! As a Solutions Specialist, you'll need to convey complex ideas simply. Try role-playing with a friend or family member to get comfortable explaining technical concepts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Funraisin team!
We think you need these skills to ace Solutions Specialist - Charity and Events in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Specialist role. Highlight your experience with content management systems and any relevant technical skills, like SQL or HTML, to show us you're the perfect fit!
Show Off Your Communication Skills:Since you'll be communicating with clients regularly, it's crucial to demonstrate your excellent English writing skills. Use clear and concise language in your application to reflect how you would interact with our clients.
Be Proactive and Positive:We love a can-do attitude! In your application, share examples of how you've tackled challenges in the past and how you approach learning new things. This will help us see your enthusiasm for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Funraisin.
How to prepare for a job interview at Funraisin
✨Know Your Stuff
Make sure you have a solid understanding of content management systems and the tech stack mentioned in the job description. Brush up on your knowledge of SQL, CSS, HTML, and JavaScript. Being able to discuss these topics confidently will show that you're technically minded and ready to tackle the role.
✨Showcase Your Communication Skills
Since you'll be communicating with clients regularly, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively resolved client issues in the past. This will demonstrate your proactive approach and excellent communication skills, which are crucial for this position.
✨Demonstrate Your Design Eye
Even if you're not a designer, having a keen eye for visual display is important. Bring examples of web pages or projects you've worked on that showcase your ability to create appealing layouts using page builders. This will help illustrate your understanding of user experience and design principles.
✨Prepare for Problem-Solving Scenarios
Think of potential client scenarios or issues you might face in the role and how you would address them. Be ready to walk the interviewer through your thought process and the steps you'd take to find solutions. This will highlight your analytical skills and ability to manage multiple cases effectively.
