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For Companies At a Glance
- Tasks: Support charity clients by delivering optimal solutions and managing project implementations.
- Company: Join a fast-growing tech company making a real impact in the fundraising sector.
- Benefits: Enjoy health perks, remote work options, bonus leave days, and a vibrant team culture.
- Why this job: Be part of a passionate team creating powerful software that helps charities thrive.
- Qualifications: Experience with CMS, web technologies, and excellent communication skills are essential.
- Other info: Dynamic environment with opportunities for personal growth and learning.
The predicted salary is between 28000 - 33000 £ per year.
Join one of the fastest-growing tech companies in the impact sector. Funraisin powers online fundraising for thousands of nonprofits globally - from world-renowned charities to up-and-coming changemakers. We’re known for building flexible, powerful software that helps charities raise more, move faster, and create experiences that supporters love. We’re a team of passionate fundraising software professionals across 5 global offices (Australia, NZ, UK, EU and USA). We act as one global team and have a great culture with a load of benefits (health and well-being, work-from-anywhere policies, bonus leave days and more).
The Opportunity
As a Solutions Specialist your primary objective is to support the delivery of optimal solutions for our charity clients. You’ll achieve this by working closely with our wider professional services and customer success teams to build dynamic project implementations and provide timely and accurate support to client queries.
The Role - Client Support:
- Identify solutions to client requests and issues
- Conduct initial investigation of any issues flagged & work with the wider team where required to fully understand the issue or task in order to provide the optimal solution
- Effectively communicate with clients via multiple channels such as email, phone and support ticketing software to quickly get a comprehensive understanding of their question/issue and provide timely updates on progress to a solution
- Provide timely and accurate customer feedback
- Talk customers through required steps to resolve a problem to help facilitate knowledge transfer and training to customers
- Timely follow up with clients to ensure solution is adequate and problem is resolved
- Upskill in new product functionality to efficiently support clients with implementation
- Assist with ongoing platform training for existing customers
- Manage multiple cases and requests at one time
- Support the production of content to assist clients on how to get the most out of the platform
The Role - Client Project Delivery:
- Implement web page content: build pages using the platform’s inbuilt page builder module
- Set up event registration flows using the platforms inbuilt entry form generator and adding in any custom styling and web forms as needed
- Work with web developers in the team on custom functionality to ensure the UX is implemented well
- Assist with testing and QA for both standard & custom functionality as well as data capture requirements including that the data is being stored in a useable way that meets the business/project requirements for the client
- Actioning any feedback or bugs that have been identified by clients as part of the testing phase.
- User experience testing of a final site before it is sent to the client for review
- Creating and testing webforms and other data capture
- Providing feedback to the PM on possible UX improvements for all forms
- Ensure proper documentation is maintained for each project in relation to the implemented solution
- Debriefs & Retrospectives - contribute to project debriefs and compile learnings for future projects and internal processes
- Process Improvements - Identify improvements and make recommendations for process refinement
- Culture - Assist in creating a great culture for the global solutions team through consistent regular catch ups
We think you'll be successful if you:
- Have a strong understanding of content management systems (CMS’s) and web technologies including HTML, JS & CSS
- Are technically minded, with some experience/understanding of different areas of digital (for example Google Analytics, User Experience, frontend development, web design, etc)
- Have a keen design eye for the visual display of content on websites and are confident in using page builders to set up great looking web pages
- Have experience with SQL queries (not an expert but some experience and be willing to learn)
- Have great time management
- Have excellent communication skills and are proactive in updating team members on the status of your workload
- Are confident working on a variety of customer projects & queries at any one time and confident in knowing when to escalate an issue
- Have experience in using bug tracking software (eg Bugherd, Jira)
- Are highly detailed orientated & comfortable writing detailed handover points on any project or specific issue when escalating to a senior team member
- Have excellent English writing skills when communicating both internally and externally
- Have a positive personality, a desire to learn new things and are proactive and excited to play a key role in your team
Salary: £28-£33k depending on experience
The Funraisin Team
We’re a team of passionate fundraising software professionals - some have come from world-renowned tech giants such as Google and Apple, others from the highest awarded digital agencies and others from inside some of the world-leading nonprofits. Together we build world-class products that aim to accelerate the transition to a better world by connecting people to causes. We get a kick out of seeing, and feeling, the impact of our work and we have a ton of fun doing it.
Better than yesterday
- Continuously improve ourselves and our impact
- Learn fast, act fast
- Pursue the fastest path to learning & a bias to action
- Act as one
- Be inclusive, have a seat at the table and win/lose together
- Be uplifting and have fun
- Be optimistic, passionate, positive and laugh
- Make magic
- Strive to make the impossible, possible
Solutions Specialist in London employer: Funraisin
Contact Detail:
Funraisin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Funraisin. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. Think about how you can demonstrate your understanding of client support and project delivery – that’s what they’re looking for!
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of CMS, HTML, and SQL. Being able to talk confidently about these topics will definitely impress the hiring team and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the role and the company culture.
We think you need these skills to ace Solutions Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Specialist role. Highlight your experience with CMS, web technologies, and client support, as these are key to what we’re looking for!
Show Off Your Communication Skills: Since you'll be communicating with clients regularly, it’s important to demonstrate your excellent English writing skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Proactive and Positive: We love a positive attitude! In your application, share examples of how you've taken initiative in past roles or projects. This will help us see that you're excited about the opportunity to join our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Funraisin
✨Know Your Tech
Make sure you brush up on your understanding of content management systems and web technologies like HTML, JS, and CSS. Being able to discuss these topics confidently will show that you're technically minded and ready to tackle the challenges of the Solutions Specialist role.
✨Communicate Clearly
Practice your communication skills before the interview. You’ll need to explain complex solutions to clients, so being clear and concise is key. Consider role-playing with a friend to get comfortable with articulating your thoughts and providing updates on project statuses.
✨Show Your Problem-Solving Skills
Prepare examples of how you've identified and resolved client issues in the past. Think about specific situations where you had to investigate a problem and work with a team to find a solution. This will demonstrate your proactive approach and ability to manage multiple cases effectively.
✨Be Ready to Learn
Express your enthusiasm for learning new product functionalities and improving processes. The company values continuous improvement, so sharing your desire to grow and adapt will resonate well with the interviewers. Be prepared to discuss how you’ve embraced learning opportunities in previous roles.