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- Tasks: As a Nights Sales Assistant, you'll deliver top-notch customer service and maintain store standards.
- Company: Join WHSmith, a leading retailer with a rich heritage, expanding in airports and beyond.
- Benefits: Enjoy a competitive salary, employee discounts, and a supportive Employee Assistance Programme.
- Why this job: Be part of a dynamic team, enhance customer journeys, and enjoy flexible working hours.
- Qualifications: Must be over 18; previous experience in retail is a plus but not essential.
- Other info: Night premium pay and airport pass requirements apply.
Sales Assistant – WHSmith – Manchester Airport Terminal 2
Salary – £12.25 Per Hour (Additional £1.50 night premium between 11pm and 5am)
Contract Type – Full Time / Permanent
Working Days – 4 Days On / 4 Days Off
Working Times – 8pm to 8am
You must be over 18 for this position due to the nature of items sold in store.
An additional £1.50 nights premium is paid between the hours of 11pm and 5am.
As a Nights Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years\’ worth of either employment or education references without any gaps.
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
- Photographic ID – Passport of UK driving licence.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they\’re looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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Sales Assistant - Nights employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Nights
✨Tip Number 1
Familiarise yourself with WHSmith's products and services, especially those relevant to the airport environment. This knowledge will help you engage confidently with customers and demonstrate your passion for providing exceptional service.
✨Tip Number 2
Prepare to discuss your previous customer service experiences during the interview. Think of specific examples where you went above and beyond to assist a customer, as this will showcase your ability to meet the high standards expected in this role.
✨Tip Number 3
Since this position requires working nights, be ready to explain how you manage your time and energy effectively. Highlight any past experience working night shifts or in similar environments to show you're well-suited for the role.
✨Tip Number 4
Understand the importance of teamwork in a retail setting, especially during busy hours at the airport. Be prepared to share how you’ve collaborated with colleagues in the past to achieve common goals, as this will demonstrate your adaptability and team spirit.
We think you need these skills to ace Sales Assistant - Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Sales Assistant at WHSmith. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Customer Service Skills: Since exceptional customer service is key for this position, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to deliver great service and work well in a team.
Prepare Required Documents: Gather all necessary documents, including your CV, references for the past 5 years, and any identification required (like a passport or driving licence). Ensure everything is up-to-date and clearly presented.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for customer service and your motivation to work at WHSmith. Mention your adaptability and how you can contribute to the team’s success during night shifts.
How to prepare for a job interview at Funky Pigeon
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what WHSmith values in their Sales Assistants.
✨Demonstrate Teamwork Skills
Since the role involves working both independently and as part of a team, be prepared to discuss how you collaborate with others. Highlight any previous experiences where you successfully worked in a team environment, showcasing your ability to support colleagues.
✨Prepare for Airport Requirements
Familiarise yourself with the specific requirements for working at an airport, such as the need for continuous references and a Criminal Records Bureau Check. Being knowledgeable about these aspects will show your seriousness about the position and your understanding of the role's responsibilities.
✨Exhibit Adaptability and Motivation
WHSmith looks for candidates who can adapt to changing situations and are motivated to achieve high standards. Be ready to provide examples of how you've adapted to new challenges in previous roles and how you strive for excellence in your work.
