Post Office Clerk

As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.

What being a Counter Clerk is all about:

1. Delivering exceptional customer service to all customers.
2. Managing queues and ensuring customers can access the services they need quickly and simply.
3. Meeting high standards of governance and attention to detail.
4. Being part of a team and supporting colleagues.

What our Post Office Stores would love to see:

1. A passion for customers and providing an exceptional in-store experience.
2. Confidence in communicating within the team.
3. Motivation to achieve excellent results and standards.
4. Adaptability to meet company requirements and goals.

How we reward our teams:

We recognize your hard work in making WHSmith a success and keeping our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventurous day out, or tickets to the latest blockbuster.

Our Employee Assistance Programme provides support and guidance for your physical, mental, and financial wellbeing, whatever the future holds.

About us:

WHSmith has been a staple of the High Street and in our customers’ hearts for over 230 years. Our stores facilitate life’s milestones with cards and gifts, provide escape and education through books, and handle communication and currency in our Post Office Stores.

We are proud to be an inclusive employer, welcoming all colleagues to be themselves.

Position Details:

• Temporary to permanent basis, with occasional overtime.
• Contracted hours are 8 hours per week (2 x 4-hour shifts), with a minimum availability of 16 hours (2 full days, 09:00-17:30).
• Saturday availability is required and shifts are worked as needed.
• Overtime is regularly available during holiday weeks, up to 30 hours per week.
• If willing to travel to other stores (e.g., Congleton, Macclesfield), additional hours and paid travel expenses can be discussed during the interview.
• Must remain calm in high-pressure environments, especially as the role involves handling passport applications, driving licenses, and banking services for local businesses, requiring great attention to detail and counting skills.

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