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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage queues efficiently.
- Company: Join WHSmith, a beloved high street staple for over 230 years.
- Benefits: Enjoy employee discounts, paid leave, and a supportive wellbeing programme.
- Why this job: Be part of a team that values inclusivity and customer connections.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible hours available, perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
What being a Counter Clerk is all about:
- Delivering an exceptional customer service to all customers.
- Managing queues and ensuring that customers can access the services they need quickly and simply.
- Meeting high standards of governance and attention to detail.
- Being part of a team and supporting colleagues.
What our Post Office Stores would love to see:
- A passion for customers, having an exceptional experience in store.
- Confidence in communicating within the team.
- Motivation to achieve fantastic results and standards.
- Adaptability to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Post Office Clerk employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Clerk
✨Tip Number 1
Familiarise yourself with the services offered at Post Office Stores. Understanding travel money, document handling, and bill payments will help you engage confidently with customers during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to provide exceptional service, which is crucial for a Counter Clerk role.
✨Tip Number 3
Highlight your teamwork experience. Be ready to discuss how you've supported colleagues in previous roles, as this aligns with the collaborative environment they value at WHSmith.
✨Tip Number 4
Research WHSmith's values and mission. Being able to articulate why you want to work for them and how you align with their goals will set you apart from other candidates.
We think you need these skills to ace Post Office Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Counter Clerk. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to manage queues, communicate effectively, and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to achieve high standards. Mention how your values align with WHSmith's commitment to inclusivity and exceptional service.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail, which is crucial for the role of a Counter Clerk.
How to prepare for a job interview at Funky Pigeon
✨Show Your Customer Service Skills
As a Counter Clerk, exceptional customer service is key. Prepare examples of how you've provided great service in the past, and be ready to demonstrate your ability to connect with customers.
✨Demonstrate Team Spirit
Being part of a team is crucial for this role. Think of instances where you've successfully collaborated with colleagues, and be prepared to discuss how you can support your team at WHSmith.
✨Highlight Your Attention to Detail
The job requires high standards of governance and attention to detail. Be ready to share experiences where your meticulousness made a difference, whether in managing documents or handling transactions.
✨Express Your Adaptability
WHSmith values adaptability to meet company goals. Prepare to discuss how you've adjusted to changes in previous roles and how you can bring that flexibility to the Post Office environment.
