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- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain shop standards.
- Company: Join WHSmith, a growing brand with exciting partnerships in food-to-go.
- Benefits: Enjoy free meals, competitive salary, 33 days holiday, and staff discounts.
- Why this job: Make a real impact on customers' journeys while developing your leadership skills.
- Qualifications: Experience in hospitality leadership and a passion for excellent customer service.
- Other info: Supportive environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
WHSmith are proud to announce an exciting new partnership with a popular food-to-go bakery, bringing even greater choice, convenience, and service to our customers. We’re now looking for a Shop Manager who will inspire and motivate the team to deliver fast, friendly, and consistently high-quality service. You’ll play a key role in ensuring every customer enjoys an exceptional experience when shopping with us.
Our teams work hard to support customers and colleagues alike, offering our fantastic products to everyone on life’s many journeys. No two days are ever the same, but a typical day might include a combination of the following.
Responsibilities- Leading the team to deliver amazing results and maintaining excellent standards of the shop.
- Driving a high performing team to achieve great sales results.
- Driving high performance through recruitment, training/development and colleague engagement.
- Keeping a close eye on payroll controls, waste controls and customer service standards.
- Rolling your sleeves up and getting involved in food preparation as well as serving customers.
- Maintaining a clean, well-stocked and welcoming shop, creating a sense of pride within the store, ensuring the customer experience and facilities are of a good standard.
- Playing a key role in making sure that your colleagues are supported, setting measurable targets which are reviewed regularly.
- Proven experience as a Leader in a hospitality environment, ideally at a Store Manager level.
- Strong expertise in delivering excellent customer service.
- Solid background working in a food-to-go/retail environment.
- Confident in delivering all food-safety requirements, ensuring full compliance and robust due-diligence practices.
- Ability to energise, influence and motivate the team to deliver exceptional service and performance.
- Excellent organisation skills with a proactive approach and the ability to prioritise well in a fast-paced food to go /retail environment.
- Strong stakeholder management experience, ability to influence and communicate with your team, peers, support centre colleagues and senior stakeholders.
We know you’ll work hard to make the shop a success and keep our customers happy, with every shift we’ll provide a free meal and drink. As well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) staff discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About UsWHSmith has a remarkable heritage, and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S, Costa Coffee and other food-to-go businesses, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
Shop Manager in Oxford employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Oxford
✨Tip Number 1
Get to know the company inside out! Research WHSmith and their new partnership with the bakery. This will help you connect your experience to their values during interviews.
✨Tip Number 2
Practice your leadership stories! Think of times when you motivated a team or improved customer service. We want to hear how you can energise and influence others.
✨Tip Number 3
Show off your food safety knowledge! Be ready to discuss compliance and due diligence practices, as this is crucial in a food-to-go environment like WHSmith.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WHSmith team.
We think you need these skills to ace Shop Manager in Oxford
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and motivated others in a hospitality or retail environment, so share specific examples that showcase your leadership style.
Customer Service is Key: Since delivering excellent customer service is at the heart of what we do, be sure to include any relevant experiences where you’ve gone above and beyond for customers. We love hearing about those moments that made a difference!
Be Specific About Your Experience: Tailor your application to reflect your background in food-to-go or retail environments. We’re looking for solid examples of how you’ve managed operations, maintained standards, and driven sales results, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Funky Pigeon
✨Know the Company Inside Out
Before your interview, take some time to research WHSmith and their new partnership with the food-to-go bakery. Understand their values, mission, and what makes them unique in the retail space. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, improved customer service, or driven sales results. Be ready to discuss how you can energise and influence others to achieve exceptional performance.
✨Demonstrate Your Customer Service Expertise
Customer service is key in this role, so be prepared to share specific instances where you've gone above and beyond for customers. Highlight your understanding of food safety requirements and how you ensure compliance while maintaining a welcoming environment. This will show that you prioritise both customer satisfaction and safety.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think about scenarios you might face as a Shop Manager, such as handling a busy shift or resolving a customer complaint. Practising your responses will help you feel more confident and articulate during the interview.
