Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand in airports, hospitals, and more, dedicated to enhancing life’s journeys.
- Benefits: Enjoy flexible hours, employee discounts, pension scheme, and support for your wellbeing.
- Why this job: Be part of a supportive culture that values development and recognition while making a real impact.
- Qualifications: Retail leadership experience preferred; strong communication and team motivation skills required.
- Other info: Flexible approach needed to support other stores; inclusive employer committed to diversity.
The predicted salary is between 27000 - 42000 £ per year.
Team Leader Position – Full time (37.5 hours) – Fully Flexible between 6am to 8:30pm Monday to Sunday
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
#J-18808-Ljbffr
M&S Royal Free Hospital - Team Leader employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&S Royal Free Hospital - Team Leader
✨Tip Number 1
Familiarise yourself with WHSmith's values and mission. Understanding their commitment to customer service and employee development will help you align your approach during interviews and discussions, showcasing that you're a great fit for the Team Leader role.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've motivated teams and improved performance, as this will demonstrate your capability to lead effectively at WHSmith.
✨Tip Number 3
Prepare to discuss your understanding of KPIs and how you've used them to drive results in previous roles. This knowledge is crucial for a Team Leader position, and being able to articulate this will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of WHSmith if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview process.
We think you need these skills to ace M&S Royal Free Hospital - Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant retail leadership experience, especially in fast-paced environments. Emphasise your ability to meet KPIs and provide examples of how you've successfully led a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team development. Mention specific instances where you've motivated your team or created a positive working environment.
Showcase Your Flexibility: Demonstrate your flexibility in your application by mentioning any previous experiences where you supported other teams or adapted to changing circumstances. This is crucial for the role.
Highlight Communication Skills: Since strong communication is key for this position, include examples in your application that showcase your ability to build relationships and communicate effectively with both customers and colleagues.
How to prepare for a job interview at Funky Pigeon
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led a team in a fast-paced environment, focusing on specific outcomes and KPIs you've achieved.
✨Emphasise Customer Service Excellence
Highlight your commitment to exceptional customer service. Be ready to discuss how you’ve inspired your team to deliver outstanding service and how you handle customer feedback or complaints effectively.
✨Demonstrate Flexibility and Adaptability
Since the role requires flexibility, share instances where you've adapted to changing circumstances or supported other teams. This shows your willingness to go the extra mile for the business.
✨Prepare for Behavioural Questions
Expect questions about team dynamics and employee development. Prepare to discuss how you've motivated your team, recognised their achievements, and supported their growth in previous roles.
