At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Manchester Airport.
- Company: Join WHSmith, a growing brand with a rich heritage in travel retail.
- Benefits: Enjoy a competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible working hours and opportunities for personal development await you.
- Why this job: Make a real impact by creating a positive environment for customers and colleagues.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 27500 - 27500 £ per year.
Salary - £27,500
Contract Type - Full Time / Permanent
Hours Per Week - 39 Hours
Working Days - 5 out of 7 days, working every other weekend
Working Times - Flexible between 5am and 11pm
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airport Team Leader in Manchester employer: Funky Pigeon
Funky Pigeon in Cullompton is an excellent employer that values its employees by fostering a vibrant work culture focused on customer satisfaction and teamwork. With benefits such as a pension scheme, paid annual leave, and generous employee discounts, we ensure that our Sales Assistants feel appreciated and motivated. Join us to grow your career in a supportive environment where your contributions directly enhance the customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Team Leader in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate your experience and how you can inspire others.
✨Tip Number 3
Show off your flexibility! Since the role requires working across different stores, be prepared to discuss how you've adapted to changing situations in the past. This will highlight your ability to support the team wherever needed.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Airport Team Leader in Manchester
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments like retail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role of Team Leader. We appreciate a well-structured application that’s easy to read!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor it to the specific requirements of the Team Leader position at WHSmith. Mention your understanding of KPIs and how you’ve used them to drive results in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role directly!
How to prepare for a job interview at Funky Pigeon
✨Know Your Stuff
Before the interview, make sure you’re familiar with WHSmith’s values and the specifics of the Team Leader role. Brush up on your knowledge of KPIs and how they relate to customer service in a retail environment. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Flexibility and Teamwork
Since the role requires flexibility and supporting other stores, highlight your adaptability. Share experiences where you’ve stepped in to help out or worked collaboratively with others to achieve a common goal. This will demonstrate your commitment to the team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team culture, opportunities for development, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
