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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage, serving customers on their journeys.
- Benefits: Enjoy employee discounts, paid leave, pension scheme, and wellness support for your wellbeing.
- Why this job: Be part of a supportive culture that values development, recognition, and teamwork.
- Qualifications: Retail leadership experience preferred; strong communication and team motivation skills required.
- Other info: Flexibility to support other stores is a plus; inclusivity is at the heart of our values.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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Main - Team Leader employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Main - Team Leader
✨Tip Number 1
Familiarise yourself with WHSmith's values and culture. Understanding their commitment to inclusivity and customer service will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced retail environments during your conversations. Be ready to share specific examples of how you've successfully led teams and met KPIs, as this will demonstrate your capability to thrive in similar settings.
✨Tip Number 3
Prepare to discuss your approach to team development. Think about how you've previously supported colleagues in their growth and how you can create a culture of learning and recognition within the team at WHSmith.
✨Tip Number 4
Network with current or former employees of WHSmith if possible. Gaining insights from their experiences can provide you with valuable information on what it takes to succeed as a Team Leader in their environment.
We think you need these skills to ace Main - Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in retail or similar environments. Emphasise your ability to meet KPIs and provide examples of how you've successfully led teams in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team development. Mention specific instances where you've motivated your team or created a positive working environment.
Showcase Relevant Skills: Clearly outline your skills that align with the job description, such as communication, relationship building, and flexibility. Use bullet points for easy readability and to draw attention to key attributes.
Prepare for Potential Questions: Anticipate questions related to team leadership and customer service. Prepare examples that demonstrate your problem-solving abilities and how you've supported employee training and development.
How to prepare for a job interview at Funky Pigeon
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in retail or similar environments. Highlight specific examples where you successfully led a team, met KPIs, and improved customer service.
✨Demonstrate Your Team Engagement Skills
Share instances where you have motivated your team and created a supportive environment. Discuss how you recognise individual contributions and foster a culture of learning and development.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly. During the interview, focus on building rapport with the interviewer by listening actively and responding thoughtfully to their questions.
✨Emphasise Flexibility and Adaptability
Discuss your ability to adapt to changing circumstances, such as supporting other stores when needed. Provide examples of how you've successfully navigated challenges in a fast-paced environment.
