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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage, serving customers on their journeys.
- Benefits: Enjoy salary, pension, paid leave, employee discounts, and wellness support.
- Why this job: Be part of a supportive culture that values development and recognition while making a difference.
- Qualifications: Retail leadership experience in a fast-paced environment and strong communication skills required.
- Other info: Flexible approach needed to support various stores; inclusivity is at our core.
The predicted salary is between 28800 - 42000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Main - Team Leader employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Main - Team Leader
✨Tip Number 1
Familiarise yourself with WHSmith's values and culture. Understanding their commitment to inclusivity and customer service will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced retail environments during your conversations. Be ready to share specific examples of how you've successfully led teams and improved performance metrics like ATV, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your ability to build strong relationships by preparing to discuss how you've supported team development in the past. Share stories that showcase your mentoring skills and how you've motivated others to achieve their best.
✨Tip Number 4
Be flexible and open-minded about supporting other stores. Show that you're willing to adapt and help out wherever needed, as this flexibility is crucial for a Team Leader role at WHSmith.
We think you need these skills to ace Main - Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in retail or similar environments. Emphasise your ability to meet KPIs and provide examples of how you've successfully led teams in fast-paced settings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team development. Share specific instances where you've motivated your team or created a positive working environment, aligning with WHSmith's values.
Showcase Relevant Skills: Highlight skills that are crucial for the Team Leader role, such as communication, relationship-building, and flexibility. Provide examples of how you've supported employee training and development in previous roles.
Research WHSmith: Familiarise yourself with WHSmith's mission and values. Understanding their commitment to inclusivity and customer experience will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Funky Pigeon
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in retail or similar environments. Highlight specific examples where you successfully led a team, met KPIs, and improved customer service.
✨Demonstrate Your Team Engagement Skills
Share instances where you motivated your team and created a supportive environment. Discuss how you recognise individual contributions and foster a culture of learning and development.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly. During the interview, focus on building rapport with the interviewer by listening actively and responding thoughtfully to their questions.
✨Emphasise Flexibility and Adaptability
Discuss your ability to adapt to changing circumstances and support other stores when needed. Provide examples of how you've successfully navigated challenges in a fast-paced environment.
