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- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, 33 days holiday, employee discounts, and wellness support.
- Why this job: Make a real impact by creating a supportive and engaging work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
- Other info: Be part of an inclusive team that values personal development and community involvement.
The predicted salary is between 21600 - 36000 £ per year.
As a Deputy Manager you will lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it is a commute to work/education, or a holiday abroad.
What being a Deputy Manager is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome.
- Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement.
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI's such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority.
- Experience of supporting employee training and development, and motivating teams adopting an 'engage' rather than 'tell' approach.
How we reward our teams:
We know you will work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we will reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, 'broaden our offering' to our customers throughout the UK. That is why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Main - Deputy Manager in London employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Main - Deputy Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate how you can inspire and engage your future colleagues.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. This can give you an edge and help you tailor your approach when you apply through our website.
✨Tip Number 4
Show your passion for development! Talk about how you’ve supported team training and growth in the past. Highlighting your commitment to creating a supportive environment will resonate well with WHSmith’s focus on employee development.
We think you need these skills to ace Main - Deputy Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments. Share specific examples that demonstrate your ability to engage and motivate others!
Be Clear and Engaging: Use clear and engaging language in your application. Remember, we’re looking for someone who can communicate effectively at all levels. So, don’t be afraid to let your personality shine through while keeping it professional!
Focus on Development: We love candidates who are passionate about personal development! In your application, mention any experiences you have in training or mentoring others. Show us how you’ve helped colleagues grow and achieve their goals – it’s a big plus for us!
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Funky Pigeon
✨Know Your Team Dynamics
Before the interview, think about how you would lead and inspire a team. Be ready to share specific examples of how you've engaged your team in the past, especially in a fast-paced retail environment. This shows that you understand the importance of team dynamics and can create a supportive culture.
✨Familiarise Yourself with KPIs
Brush up on key performance indicators (KPIs) relevant to the role, such as Average Transaction Value (ATV). Be prepared to discuss how you've used these metrics to drive results in previous roles. This demonstrates your analytical skills and your ability to meet business objectives.
✨Showcase Your Flexibility
Highlight your flexibility and willingness to support other stores when needed. Share examples of times you've adapted to changing circumstances or stepped in to help colleagues. This will show that you're a team player who can handle the dynamic nature of retail.
✨Emphasise Training and Development
Be ready to talk about your experience in supporting employee training and development. Discuss how you've motivated teams using an 'engage' rather than 'tell' approach. This will illustrate your commitment to creating a culture of learning and recognition within the workplace.
