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For Companies At a Glance
- Tasks: Lead logistics claims and optimise stock flow for efficient operations.
- Company: Join WHSmith Travel, a leader in logistics and supply chain innovation.
- Benefits: Enjoy a competitive salary, 24 days holiday, and flexible working arrangements.
- Why this job: Make a real impact on logistics while collaborating with diverse teams.
- Qualifications: Strong analytical skills and experience with Excel required.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Aldgate, London (3 days per week in London office)
Full Time, Permanent role.
About WHSmith Travel
At WHSmith Travel, we’re focused on getting the right product, in the right place, at the right time. Our logistics and supply chain teams are central to keeping stock moving efficiently across our UK and international network. We value innovation, collaboration, and operational excellence — all of which underpin our reputation for reliability and customer satisfaction.
The Role
We’re looking for a Logistics Claims & Service Lead to play a key role in optimising stock flow, improving service levels, and supporting our Distribution Centres (DCs) and stores. You’ll work closely with internal teams and external partners, using data-driven insights to support decision-making and ensure our logistics operations align with business needs.
Key Responsibilities
- Partner with the Logistics Service Manager to review and agree store claims, enabling real-time loss management and driving best practice to improve future performance.
- Liaise with supply chain partners including DCs, transport providers, and customs/clearance teams where applicable, to ensure timely delivery of goods.
- Monitor and track shipments, proactively identifying and resolving issues or delays and escalating where required.
- Produce regular weekly and monthly reporting on key metrics such as fill rates, transit times, stock availability, and cost variances.
- Review service levels to stores, identifying root causes of issues and resolving operational pain points.
- Track new product launches to ensure stores are supplied on time and in full.
- Work closely with DCs to resolve queries from store and support centre teams.
- Use multiple data sources to support the wider Logistics team with insight and decision-making.
- Report on progress against the team’s Continuous Improvement plan, supporting process and VCO requirements and escalating risks or delays as needed.
What We’re Looking For
- Strong numerical and analytical skills, with confidence using Excel (including pivot tables and lookups), data analysis, and reporting.
- Excellent organisational skills with the ability to manage multiple priorities under tight deadlines.
- Strong communication skills, with the ability to work effectively with internal teams and external partners.
- Proven stakeholder management skills, engaging with internal departments and stores to deliver results.
- A proactive problem-solver who can respond quickly and effectively when issues arise.
- High attention to detail, with the confidence to challenge data and assumptions.
- Someone who’s happy with occasional travel out to stores and our Swindon office.
What We Offer
Competitive salary and benefits package. 24 days’ holiday plus
Logistics Claims and Service Lead in London employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Claims and Service Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry on LinkedIn. Join relevant groups, attend events, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching WHSmith Travel and understanding their logistics operations. Be ready to discuss how your skills in data analysis and problem-solving can help optimise stock flow and improve service levels. Show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with various stakeholders, it’s crucial to articulate your thoughts clearly. Consider doing mock interviews with friends or using online platforms to get comfortable with discussing your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our careers page for any new opportunities that pop up. We’re always looking for talented individuals like you!
We think you need these skills to ace Logistics Claims and Service Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Claims & Service Lead role. Highlight your numerical and analytical skills, especially your experience with Excel. We want to see how your past experiences align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to our team. Be sure to mention your problem-solving skills and any relevant experience with supply chain management.
Showcase Your Communication Skills: Since this role involves liaising with various partners, it's crucial to demonstrate your strong communication skills. In your application, give examples of how you've effectively worked with teams or stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Funky Pigeon
✨Know Your Numbers
As a Logistics Claims and Service Lead, you'll need to showcase your strong numerical and analytical skills. Brush up on your Excel abilities, especially pivot tables and lookups, and be ready to discuss how you've used data analysis in past roles to drive improvements.
✨Master the Art of Communication
This role requires excellent communication skills, so think about examples where you've effectively collaborated with internal teams or external partners. Prepare to share specific instances where your communication made a difference in resolving issues or improving service levels.
✨Be a Proactive Problem-Solver
Expect questions that assess your problem-solving abilities. Think of scenarios where you identified issues in logistics operations and how you tackled them. Highlight your proactive approach and readiness to escalate when necessary.
✨Showcase Your Organisational Skills
With multiple priorities and tight deadlines, organisation is key. Prepare to discuss how you manage your time and tasks effectively. Consider using examples from previous roles where you successfully juggled various responsibilities while maintaining high attention to detail.
