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For Companies At a Glance
- Tasks: Lead hospitality teams to deliver exceptional customer experiences and drive commercial performance.
- Company: Join a dynamic company focused on enhancing every journey through outstanding service.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Shape the future of hospitality while developing your leadership skills in a vibrant setting.
- Qualifications: Experience in hospitality management with strong coaching and communication skills.
- Other info: Field-based role with a focus on collaboration and customer-first culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field Base role - South & Midlands
Secondment - 8 month FTC
About the Role:
We’re on a mission to make every journey better—and our hospitality teams are at the heart of that. As a Hospitality Operational Excellence Manager, you’ll lead the performance and service standards across our hospitality stores, ensuring every customer experience is exceptional.
Key Responsibilities:
- Coach and develop store teams to deliver consistent, high-quality food and coffee service.
- Drive commercial performance through SMART business planning and data-led decisions.
- Champion a customer-first culture, enhancing service, sales, and brand standards.
- Collaborate with stakeholders to align operations with trading plans and seasonal peaks.
- Analyse customer feedback and sales data to identify opportunities for growth.
What You’ll Bring:
- Proven experience in hospitality management, ideally in food and coffee.
- Strong coaching and leadership skills with a passion for developing others.
- Commercial acumen and the ability to turn insights into action.
- A collaborative, inclusive approach with excellent communication skills.
- A genuine passion for delivering outstanding customer experiences.
Why Apply?
This is a fantastic opportunity to shape the future of our hospitality offer, influence commercial success, and grow your career in a dynamic, people-focused environment.
Hospitality Operations Excellence Manager - South & Midlands (8 month FTC) in London employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Excellence Manager - South & Midlands (8 month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to share specific examples of how you've improved service standards or driven commercial performance in your previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and passion. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Hospitality Operations Excellence Manager - South & Midlands (8 month FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Hospitality Operations Excellence Manager. Highlight your coaching abilities and any relevant hospitality management experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can enhance customer experiences. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Data Skills: Since this role involves driving performance through data-led decisions, don’t forget to mention any experience you have with analysing customer feedback or sales data. We want to see how you can turn insights into action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Funky Pigeon
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of hospitality management, especially in food and coffee. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you've improved service standards or driven commercial performance.
✨Show Off Your Coaching Skills
Since this role involves coaching and developing store teams, prepare to share your approach to leadership. Have a couple of success stories ready that highlight how you've helped others grow in their roles. This will show your passion for developing talent.
✨Be Data-Driven
The job requires making data-led decisions, so be prepared to talk about how you've used data in the past to drive improvements. Bring examples of how you've analysed customer feedback or sales data to identify growth opportunities. This will demonstrate your commercial acumen.
✨Emphasise Collaboration
This role is all about working with various stakeholders, so highlight your collaborative approach. Think of instances where you've successfully worked with others to align operations with business goals. Good communication skills are key, so be ready to showcase how you foster an inclusive environment.
