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For Companies At a Glance
- Tasks: Provide exceptional customer service and maintain store standards.
- Company: WHSmith is a growing brand in airports, hospitals, and more, enhancing every journey.
- Benefits: Enjoy employee discounts, paid leave, and support for your wellbeing.
- Why this job: Join a passionate team and make a difference in customers' journeys.
- Qualifications: Must provide 5 years of references and pass a background check.
- Other info: Flexible shifts on Sundays and Wednesdays; great for students!
Job details:7 hour contract, Sunday & Wednesday set working days. Mid-day working shifts. Must be flexible to support sickness/holidays.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they\’re looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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Landside - Sales Assistant employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Landside - Sales Assistant
✨Tip Number 1
Familiarise yourself with WHSmith's values and customer service standards. Understanding their commitment to exceptional customer experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss your flexibility and adaptability, especially regarding the set working days and potential cover for sickness or holidays. Highlight any previous experience where you've successfully managed similar situations.
✨Tip Number 3
Showcase your teamwork skills by sharing examples of how you've collaborated with colleagues in past roles. WHSmith values a supportive team environment, so demonstrating your ability to work well with others is key.
✨Tip Number 4
Be ready to discuss your passion for retail and customer service. Think of specific instances where you've gone above and beyond to enhance a customer's experience, as this will resonate well with WHSmith's mission.
We think you need these skills to ace Landside - Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Sales Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Since the role focuses on exceptional customer service, make sure to include specific examples from your past experiences that demonstrate your ability to provide excellent service and work well in a team.
Prepare Required Documents: Gather all necessary documents, including your CV, references for the past five years, and any identification required for the airport pass. Ensure everything is up-to-date and clearly presented.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for customer service and your motivation to work at WHSmith. Mention your adaptability and willingness to support the team during busy periods or staff absences.
How to prepare for a job interview at Funky Pigeon
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what WHSmith values in their Sales Assistants.
✨Demonstrate Teamwork Skills
Since the role involves working both independently and as part of a team, be prepared to discuss how you collaborate with others. Highlight any previous experiences where you supported colleagues or contributed to a team goal.
✨Be Ready for Flexibility Questions
Given the need for flexibility in shifts, be ready to discuss your availability and willingness to adapt to changing schedules. This shows that you understand the demands of the role and are committed to supporting the team.
✨Prepare for Reference Checks
As the position requires five years of continuous references, ensure you have this information ready. Be honest about your background and be prepared to discuss any gaps if they arise during the interview.
