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For Companies At a Glance
- Tasks: Lead hospitality teams to deliver exceptional food and coffee service.
- Company: Join a dynamic company focused on enhancing customer journeys.
- Benefits: Opportunity for career growth in a people-focused environment.
- Why this job: Shape the future of hospitality and influence commercial success.
- Qualifications: Experience in hospitality management and strong leadership skills.
- Other info: Field-based role covering South & Midlands with an 8-month contract.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: Field Base role - South & Midlands
Secondment - 8 month FTC
About the Role
We’re on a mission to make every journey better—and our hospitality teams are at the heart of that. As a Hospitality Operational Excellence Manager, you’ll lead the performance and service standards across our hospitality stores, ensuring every customer experience is exceptional.
Key Responsibilities
- Coach and develop store teams to deliver consistent, high-quality food and coffee service.
- Drive commercial performance through SMART business planning and data-led decisions.
- Champion a customer-first culture, enhancing service, sales, and brand standards.
- Collaborate with stakeholders to align operations with trading plans and seasonal peaks.
- Analyse customer feedback and sales data to identify opportunities for growth.
What You’ll Bring
- Proven experience in hospitality management, ideally in food and coffee.
- Strong coaching and leadership skills with a passion for developing others.
- Commercial acumen and the ability to turn insights into action.
- A collaborative, inclusive approach with excellent communication skills.
- A genuine passion for delivering outstanding customer experiences.
Why Apply?
This is a fantastic opportunity to shape the future of our hospitality offer, influence commercial success, and grow your career in a dynamic, people-focused environment.
Hospitality Operations Excellence Manager - South & Midlands (8 month FTC) employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Excellence Manager - South & Midlands (8 month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your achievements in hospitality management. Include examples of how you've improved service standards or driven commercial performance—this will make you stand out.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions in hospitality management. Focus on your coaching and leadership experiences, and be ready to share specific examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to enhance customer experiences.
We think you need these skills to ace Hospitality Operations Excellence Manager - South & Midlands (8 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Hospitality Operations Excellence Manager. Highlight your hospitality management experience and any coaching roles you've had, as we want to see how you can lead our teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you’ve driven performance in previous roles. We love seeing genuine enthusiasm for making every journey better!
Showcase Your Data Skills: Since this role involves analysing customer feedback and sales data, make sure to mention any relevant experience you have with data-led decision-making. We’re looking for someone who can turn insights into action, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Funky Pigeon
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of hospitality management, especially in food and coffee. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you've improved service standards or driven commercial performance.
✨Show Off Your Coaching Skills
Since this role involves coaching and developing store teams, prepare to share your approach to leadership. Have a couple of success stories ready that highlight how you've helped others grow in their roles. This will show your passion for developing talent.
✨Be Data-Driven
Familiarise yourself with SMART business planning and how to use data to make decisions. Be prepared to discuss how you've used customer feedback and sales data in the past to identify growth opportunities. This will demonstrate your commercial acumen.
✨Emphasise Collaboration
This role requires working closely with various stakeholders, so be ready to talk about your collaborative approach. Share examples of how you've successfully aligned operations with trading plans or seasonal peaks, showcasing your excellent communication skills.
