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For Companies At a Glance
- Tasks: Own data operations, translate business needs into scalable solutions, and deliver actionable insights.
- Company: Join WHSmith, a leading name in the travel retail sector.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact on customer experience and store design through data-driven decisions.
- Qualifications: Experience in data operations and strong analytical skills are essential.
- Other info: Be part of a dynamic team with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
WHSmith is looking for a Data Operations & Infrastructure professional to play a pivotal role in how we capture, manage and use data across our Travel UK business. This role sits at the heart of our footfall analytics capability, ensuring high-quality data flows, actionable insight, and strong collaboration across commercial, format and operations teams.
The Role
You will own the end-to-end operation of key data feeds, translate business needs into scalable data solutions, and help turn complex datasets into clear insights that shape store design, service levels and customer experience.
Key Responsibilities
- Data Operations & Infrastructure
- Own and manage end-to-end data ingestion, ensuring external data feeds run smoothly, reliably and at scale.
- Capture and translate business and technical requirements from internal stakeholders into effective solutions, working closely with BI, IT and external vendors.
- Connect internal, external and footfall data sources to enrich insight and unlock new commercial opportunities.
- Contribute to the creation of dashboards and reporting tools that visualise performance, behaviours and test outcomes.
- Maintain and enhance data quality, identifying opportunities for improved data capture, automation and process efficiency.
- Analysis & Insight Delivery
- Use strong data and business understanding to identify root causes, define problems and recommend actionable solutions or trials.
- Deliver clear, commercially focused insights that inform decision-making across store design, service levels and customer experience.
- Analyse A/B tests and pilot trials to measure ROI and support robust business cases for future investment.
- Report data accurately with context and narrative, ensuring insight leads to the right action.
- Anticipate future business questions and design scalable data solutions to address them.
- Programme Leadership & Collaboration
- Act as the subject-matter expert and gatekeeper for the footfall analytics platform across WHSmith Travel UK.
- Champion adoption of the platform through training, workshops and ongoing stakeholder engagement.
- Develop and manage project plans, align stakeholders, and deliver milestones in line with business priorities.
- Contribute to data team best practices and mentor colleagues to improve effective use of footfall data.
- Continuously evaluate project benefits, adapting or stopping delivery where value is not being realised.
Why Join WHSmith?
You’ll be part of a forward-looking data team with real influence on how our Travel UK business operates and grows. This role offers the opportunity to combine hands-on data delivery with strategic impact in a fast-paced, customer-focused environment.
Data Operations & Infrastructure Analyst (2 year FTC) employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Operations & Infrastructure Analyst (2 year FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at WHSmith. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to data operations and infrastructure. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you’ve turned complex datasets into actionable insights. This will demonstrate your ability to contribute to WHSmith’s goals right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the WHSmith team.
We think you need these skills to ace Data Operations & Infrastructure Analyst (2 year FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Data Operations & Infrastructure Analyst. Highlight relevant experience and skills that align with the job description, especially around data management and analytics.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed data operations or delivered insights in previous roles. Make it personal!
Showcase Your Technical Skills: Don’t forget to mention any technical tools or platforms you’re familiar with that are relevant to data ingestion and analysis. We love seeing candidates who can hit the ground running with our tech stack!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Funky Pigeon
✨Know Your Data Inside Out
Before the interview, make sure you’re familiar with data operations and infrastructure concepts. Brush up on how data flows work, especially in relation to footfall analytics. Being able to discuss specific examples of how you've managed data ingestion or improved data quality will show your expertise.
✨Translate Business Needs into Data Solutions
Prepare to discuss how you’ve previously translated business requirements into effective data solutions. Think of specific instances where you collaborated with stakeholders to create actionable insights. This will demonstrate your ability to connect technical skills with business needs.
✨Showcase Your Analytical Skills
Be ready to talk about your experience with A/B testing and how you’ve used data analysis to inform decision-making. Bring examples of how your insights have led to tangible improvements in customer experience or operational efficiency. This will highlight your analytical prowess.
✨Emphasise Collaboration and Leadership
Since this role involves working closely with various teams, prepare to share examples of how you’ve led projects or trained others in data practices. Discussing your approach to stakeholder engagement and project management will illustrate your leadership capabilities and collaborative spirit.
