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- Tasks: Lead a team to deliver exceptional coffee and customer experiences.
- Company: Join Costa Coffee at Birmingham Queen Elizabeth Hospital, a community-focused brand.
- Benefits: Enjoy competitive pay, generous discounts, and a supportive work environment.
- Why this job: Be part of a passionate team crafting perfect drinks and making customers smile.
- Qualifications: Experience in hospitality or retail leadership is a plus, but passion is key!
- Other info: Flexible hours and a culture that values your personal growth and wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
As a Barista Maestro at Costa Coffee, you’ll lead and inspire your team to provide exceptional customer service, creating a working environment that helps our colleagues to develop and achieve.
Costa Coffee offers over 40 beverage options that are hot, cold, and iced, as well as fresh baked products in store, patisserie items, hot breakfast, and lunch on the go. Costa Coffee prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty, and NHS discounts.
What being a Barista Maestro is all about:
- You’ll be the team leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers whilst driving sales and commerciality.
- A passion for coffee and a pride for making the perfect drink for every customer, every time!
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of the highest standard, and that we are operating safely and legally.
- Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome.
- Keeping teams up to date on store business performance and appropriately challenging what can be done to improve.
What our Store Leadership Team would love to see:
- A passion for providing a great customer experience in your stores by crafting great coffee with your passion and energy for that perfect blend.
- Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment - but not essential.
- Confident in energising, influencing, and motivating the store team to deliver exceptional service and performance.
- Organised, proactive - able to prioritise at pace in a fast-paced retail environment.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Hourly paid 6.6 weeks including bank holidays), and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental, or financial.
WH Smith are proud to be an inclusive employer; we want our colleagues to feel welcome and free to be themselves with us. This means that whenever possible, we try our best to provide the flexibility to allow you to enjoy life’s big moments.
Barista Maestro/Team Leader Costa Kiosk Birmingham Queen Elizabeth Hospital employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista Maestro/Team Leader Costa Kiosk Birmingham Queen Elizabeth Hospital
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa Coffee's social media and website. This will help you understand their values and how you can fit in as a Barista Maestro.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or motivate your team. Being prepared will show that you're ready to lead and inspire.
✨Tip Number 3
Show off your passion for coffee! Be ready to talk about your favourite drinks and how you can create an amazing experience for customers. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Barista Maestro/Team Leader Costa Kiosk Birmingham Queen Elizabeth Hospital
Some tips for your application 🫡
Show Your Passion for Coffee: Let your love for coffee shine through in your application! Share any experiences you've had with crafting the perfect brew or how you enjoy creating memorable moments for customers. We want to see that energy and enthusiasm!
Highlight Your Leadership Skills: As a Barista Maestro, you'll be leading a team, so make sure to showcase any previous leadership roles or experiences. Talk about how you've motivated others and created a positive environment. We’re all about inspiring our teams!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Personalising your application shows us that you’re genuinely interested in the role and understand what it takes to succeed.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, plus you’ll get to see all the exciting opportunities we have at Costa Coffee. Don’t miss out on joining our fantastic team!
How to prepare for a job interview at Funky Pigeon
✨Know Your Coffee
As a Barista Maestro, your passion for coffee is key. Brush up on the different types of beverages Costa offers and be ready to discuss your favourite drinks. Show them you’re not just a barista but a coffee enthusiast who can inspire your team!
✨Lead with Examples
Prepare to share specific examples of how you've motivated a team in the past. Think about times when you’ve energised your colleagues or improved customer service. This will demonstrate your leadership skills and ability to create a positive work environment.
✨Customer Experience Focus
Be ready to talk about what exceptional customer service means to you. Think of ways you’ve gone above and beyond for customers in previous roles. Highlighting your commitment to creating incredible experiences will resonate well with the interviewers.
✨Show Your Organisational Skills
In a fast-paced environment like Costa, being organised is crucial. Prepare to discuss how you prioritise tasks and manage time effectively. Share strategies you’ve used to keep your team on track and ensure smooth operations during busy periods.
