E- Commerce General Manager

E- commerce General Manager

Salary: £60,000 – £70,000 DOE + performance bonus

Location: Leeds (On-site, full-time)

Reports to: Founder

About Funky Chalk

Funky Chalk is a leading UK supplier in the snooker & pool industry, with our own portfolio of brands including Baize Master, Jonny 8 Ball, PRO147 and Kudos. We sell across our own webstores and major marketplaces, serving both retail and B2B trade customers.

We’re an operationally driven, owner‑led business with a strong product range, loyal customers, and big ambitions for the next phase of growth. We’re investing in better systems, stronger stock, tighter service delivery, and a more scalable operating rhythm.

The Opportunity

We’re hiring a hands‑on, high‑calibre General Manager to take day‑to‑day ownership of the business — bringing structure, pace and accountability across operations, stock, service delivery, people performance and supplier outcomes.

This is not a corporate ‘reporting‑only’ GM role. You’ll be close to the detail, lead from the front, and build a high‑performing team that delivers consistently day in, day out. You’ll work directly with the Founder as a trusted second‑in‑command, translating vision into clear priorities, measurable KPIs, and consistent execution.

As the business scales, this role is expected to evolve into a broader leadership position with increased commercial ownership — with genuine opportunity for the right candidate to progress toward Managing Director level.

E- commerce General Manager Key Responsibilities

• Own the day‑to‑day running of the business: pace, priorities, standards, delivery
• Build and embed scalable processes, SOPs and operating rhythms
• Recruit, lead and develop the team through growth

\\ and warehouse discipline through strong WMS adoption

• Improve fulfilment speed and accuracy across all channels (retail + trade)
• Own supplier performance and purchasing discipline to improve availability and margin
• Maintain strong commercial and financial grip (KPIs, cost control, cashflow awareness)
• Drive sales, marketing and margin by aligning activity with stock and capacity

About You

Essential

• Scaled an owner‑led SME through growth (hiring, structure, performance)
• Senior GM / Ops Lead / Site Lead in e‑commerce, distribution or multi‑channel retail
• Strong commercial/financial grip (budgets, costs, margin, cashflow awareness)
• Understands Shopify/Amazon/eBay ops drivers (non‑technical)
• Builds process, standards and accountability without bureaucracy

Personal

• Hands‑on, systems‑minded, commercially sharp, calm under pressure
• Trusted #2 who can run the operational heartbeat day‑to‑day

Desirable

• Snooker/pool/cue sports interest (bonus, not essential)

What E- commerce General Manager will get

• A true leadership role with real autonomy to improve performance and build structure
• Direct access to the Founder and the ability to shape how the business runs day‑to‑day
• Clear progression potential as the company grows — increased commercial ownership over time, with the opportunity to progress toward Managing Director level

How to Apply

Apply via CV Library with your CV and a short note covering:

1. Why you’re a strong fit for a hands‑on GM role in an SME e‑commerce/distribution business, and
2. One example of how you improved performance in a growing business (people, process, systems or commercial), and the measurable result