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For Companies At a Glance
- Tasks: Support customer service, sales, and eCommerce operations while delivering top-notch customer experiences.
- Company: Join a dynamic team focused on customer satisfaction and innovation.
- Benefits: Full-time role with opportunities for learning and development in a supportive environment.
- Why this job: Be the voice of the company and make a real difference in customer interactions.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Great opportunity for growth and to learn about eCommerce and customer service.
The predicted salary is between 24000 - 30000 £ per year.
The Sales Administration Assistant will provide day-to-day support to customer service, sales and eCommerce operations, handling enquiries, order-related queries and delivering a high standard of customer experience.
Responsibilities
- Customer Service & Communication
- Answer incoming calls from retail customers in a professional and helpful manner.
- Respond to customer emails and messages across platforms.
- Handle customer queries relating to orders, products and delivery.
- Manage customer complaints, escalating where necessary.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Portray the company in the best light to customers at all times.
- Order & After-care Support
- Assist customers with order queries, including tracking and delivery issues.
- Handle missing parcel enquiries and liaise with couriers where required.
- Process refunds and returns in line with company procedures.
- Support resolution of customer issues in a timely and professional manner.
- Trade & Sales Support
- Assist with incoming trade calls (e.g., trade team break times, holiday cover).
- Take accurate messages and pass information to relevant team members.
- Provide basic support to the sales function as needed.
- Customer Experience & Reviews
- Send review requests (e.g., Trustpilot) following customer purchases.
- Support initiatives to improve customer satisfaction and feedback.
- Maintain a professional and positive brand image in all communications.
- E-Commerce Support (Development Area)
- Support the eCommerce & Marketplace Executive with listing administration tasks.
- Assist with basic product uploads and data entry.
- Contribute to content creation (e.g., blog writing) as skills develop.
- Learn and apply eCommerce systems and processes over time.
- General Administration
- Support general office administration tasks as required.
- Maintain accurate records and customer information.
- Assist other departments with administrative tasks when needed.
- Warehouse & Operational Support
- Assist with warehouse operations during busy periods (e.g., picking, packing, returns processing).
- Support general business needs where required.
- Learning & Development
- Develop strong product knowledge across the product range.
- Build understanding of internal systems and processes.
- Participate in training and development opportunities.
- Actively seek to improve customer service and communication skills.
Key Performance Areas
- Quality and professionalism of customer interactions
- Response times to customer enquiries
- Accuracy of order and returns handling
- Customer satisfaction and feedback
- Progression in product knowledge and systems understanding
- Reliability and contribution to team support
Person Specification: Essential Experience & Skills
- Strong communication skills (written and verbal)
- Good organisational skills and attention to detail
- Basic IT skills and willingness to learn new systems
- Positive and professional attitude
- Ability to work as part of a team
Person Specification: Desirable Experience
- Previous customer service experience
- Interest in cue sports
- Basic understanding of eCommerce platforms, Excel and email
Personal Attributes
- Willingness to learn and develop
- Friendly, approachable and helpful manner
- Takes pride in providing good customer service
- Reliable and adaptable
- Positive attitude towards feedback and improvement
The duties and responsibilities outlined in this job description are not exhaustive. The post holder may be required to undertake other duties that are reasonably consistent with the level and scope of the role, as required by the business. This role is base full-time, 8:30am – 4:30pm at our LS28 location. From August 2026, this role will be based at our LS12 location.
Sales Admin Assistant in Leeds employer: Funky Chalk Limited
Contact Detail:
Funky Chalk Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Admin Assistant in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and complaints, role-play with a friend or family member. This will boost your confidence and help you respond professionally during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Admin Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your strong communication skills. Use clear and friendly language to show us you can connect with customers just as well in writing as you can in person.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! When filling out your application, double-check for any typos or errors. A neat and organised application reflects the skills we’re looking for in a Sales Admin Assistant.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Highlight any relevant experience or skills that align with what we’re looking for, especially in customer service and eCommerce.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Funky Chalk Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Admin Assistant role. Familiarise yourself with the key responsibilities like handling customer queries and supporting eCommerce operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved complaints or provided excellent service. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Your Organisational Skills
The job requires good organisational skills and attention to detail. Be ready to discuss how you manage your time and keep track of tasks. You could mention tools or methods you use to stay organised, which will show that you can handle the administrative aspects of the role efficiently.
✨Emphasise Your Willingness to Learn
This position values a positive attitude towards learning and development. Be prepared to talk about your eagerness to improve your skills, especially in areas like eCommerce platforms and customer service. Highlight any previous experiences where you took the initiative to learn something new, as this will resonate well with the interviewers.