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For Companies At a Glance
- Tasks: Support the sales team by managing customer queries and product information.
- Company: Join Funko, a vibrant company known for its unique collectibles and diverse culture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a fun team that values creativity and customer experience.
- Qualifications: Fluent in English and Polish, with strong communication and organisational skills.
- Other info: Funko embraces diversity and is an equal-opportunity employer.
The predicted salary is between 21600 - 36000 £ per year.
Role Purpose
The Sales Coordinator handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.
What You’ll Do:
- In-depth product setup information: providing all customers with the detail they need on Funko products and categories.
- Product image management: ensuring key customers are receiving images promptly and correctly.
- Catalogue management.
- Supplying test certificates as available / required.
- Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
- Participation in product / brand knowledge training to learn about new and existing product lines.
- Ensuring the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
- Assisting with enquiries regarding client products and timelines.
- Attending account sales meetings both internally / externally and conference calls where applicable.
What You’ll Bring:
- Excellent written and verbal communication skills in English and Polish.
- Passionate about the customer experience.
- Working knowledge of Microsoft Office 365 packages and Excel (including V-Lookups and X-Lookups).
- Excellent organisational skills and ability to prioritize.
- Demonstrates a ‘team player’ ethic.
- Fantastic attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Good relationship builder with internal and external stakeholders.
- Driven, pro-active and works at pace.
- Ability to ‘think out of the box’ with a hands-on mentality.
Funko is an equal-opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin, or disability status.
The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Sales Coordinator, CEE employer: Funko
Contact Detail:
Funko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator, CEE
✨Tip Number 1
Familiarise yourself with Funko products and categories. Understanding the product range will not only help you answer customer queries effectively but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being proficient in V-Lookups and X-Lookups will be crucial for managing catalogues and product information efficiently.
✨Tip Number 3
Practice your communication skills in both English and Polish. Since the role requires excellent verbal and written communication, being able to articulate clearly in both languages will set you apart from other candidates.
✨Tip Number 4
Network with current employees or industry professionals. Building relationships can provide insights into the company culture and expectations, which can be beneficial during the interview process.
We think you need these skills to ace Sales Coordinator, CEE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Coordinator role. Emphasise your communication skills, organisational abilities, and any experience you have in customer service or sales support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how you can contribute to the team. Mention specific examples of how you've successfully managed customer relationships or supported sales teams in the past.
Showcase Technical Skills: Since the role requires knowledge of Microsoft Office 365 and Excel, be sure to mention your proficiency with these tools. If you have experience with V-Lookups and X-Lookups, highlight this in your application.
Demonstrate Attention to Detail: Given the importance of detail in this role, ensure your application is free from errors. Double-check your documents for spelling and grammatical mistakes, and make sure all information is accurate and well-organised.
How to prepare for a job interview at Funko
✨Showcase Your Communication Skills
As the role requires excellent written and verbal communication in both English and Polish, be prepared to demonstrate your language proficiency. Practice articulating your thoughts clearly and concisely, and consider discussing a time when effective communication led to a positive outcome.
✨Highlight Your Organisational Skills
The Sales Coordinator position demands strong organisational abilities. Share examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, especially with Microsoft Office 365 and Excel.
✨Emphasise Customer Experience Passion
Since the role is centred around enhancing customer experience, convey your passion for customer service. Prepare anecdotes that illustrate your commitment to going above and beyond for customers, and how this has positively impacted previous roles.
✨Demonstrate Team Player Ethic
This position requires collaboration with various stakeholders. Be ready to discuss your experiences working in teams, how you contribute to group dynamics, and any specific instances where you helped resolve conflicts or fostered a positive team environment.
