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For Companies At a Glance
- Tasks: Support the sales team by managing customer queries and product information.
- Company: Join Funko, a vibrant company that values diversity and creativity.
- Benefits: Flexible working hours, competitive salary, and a fun work environment.
- Why this job: Be part of a dynamic team and enhance customer experiences with exciting products.
- Qualifications: Fluent in English and Polish, with strong communication and organisational skills.
- Other info: Great opportunity for career growth in a supportive and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: London, Hammersmith
Working Pattern: Mon – Fri (37.5 hours), Eligible for virtual working / flexible working
Reports to: Regional Business Development Manager
Role Purpose
The Sales Coordinator handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.
What You’ll Do
- In-depth product setup information: providing all customers with the detail they need on Funko products and categories.
- Product image management: ensuring key customers are receiving images promptly and correctly.
- Catalogue management.
- Supplying test certificates as available / required.
- Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
- Participation in product / brand knowledge training to learn about new and existing product lines.
- Ensuring the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
- Assisting with inquiries regarding client products and timelines.
- Attending account sales meetings both internally/externally and conference calls where applicable.
What You’ll Bring
- Excellent written and verbal communication skills in English and Polish.
- Passionate about the customer experience.
- Working knowledge of Microsoft Office 365 package s and Excel (including V-Lookups and X-Lookups).
- Excellent organisational skills and ability to prioritize.
- Demonstrates a ‘team player’ ethic.
- Fantastic attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Good relationship builder with internal and external stakeholders.
- Driven, pro-active and works at pace.
- Ability to ‘think out of the box’ with a hands-on mentality.
Funko is an equal-opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin, or disability status.
The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Sales Coordinator, CEE employer: Funko
Contact Detail:
Funko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator, CEE
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Coordinator role and ask if they know anyone at Funko or similar companies. You'd be surprised how many doors can open just by chatting!
✨Tip Number 2
Prepare for those interviews! Research Funko's products and their customer service approach. Think about how you can showcase your organisational skills and attention to detail during the chat. Practice common interview questions with a friend to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Sales Coordinator role. It shows you're proactive and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your passion for the customer experience right from the start!
We think you need these skills to ace Sales Coordinator, CEE
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling customer queries, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Sales Coordinator role. Mention your experience with product management and customer service to really stand out.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! In your application, give examples of how you've successfully managed your time and prioritised tasks in previous roles. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Funko
✨Know Your Products Inside Out
Make sure you have a solid understanding of Funko products and categories. Familiarise yourself with their latest offerings and be ready to discuss how they fit into the market. This will show your passion for the customer experience and your commitment to the role.
✨Master Microsoft Office Skills
Brush up on your Microsoft Office 365 skills, especially Excel. Be prepared to demonstrate your knowledge of V-Lookups and X-Lookups during the interview. This practical skill set is crucial for managing product images and catalogues effectively.
✨Showcase Your Communication Skills
Since excellent written and verbal communication in English and Polish is key, practice articulating your thoughts clearly. Consider preparing examples of how you've successfully communicated with customers or team members in the past.
✨Demonstrate Team Spirit
Be ready to share experiences that highlight your ability to work as part of a team. Discuss how you've built relationships with colleagues and stakeholders, and how you’ve contributed to achieving team goals. This will resonate well with the company’s emphasis on collaboration.