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For Companies At a Glance
- Tasks: Lead a team to process sales orders and ensure top-notch customer service.
- Company: Join a dynamic company focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a fixed-term contract with opportunities for growth and development.
- Why this job: Be part of a supportive team that values your input and fosters a positive work culture.
- Qualifications: Strong communication skills and previous supervisory experience are a plus.
- Other info: This role offers hands-on training and the chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
The Order Entry Tier Lead (FTC) is responsible for the performance of the Order Entry Coordinators within their tier and will oversee customer and operational transactions. The Tier Lead assists the Team Leader, Order Entry, the Senior Manager, Key Accounts & BTB Customer Service - EMEA (and the Vice President, Operations, where applicable) to build scalable and accurate processes to ensure downstream success. The Tier Leader is also responsible for ensuring that the team provide the highest levels of customer service and work towards achieving the tier SLA’s.
What You’ll Do:
- Work as part of the team to process sales orders in the system (D365) accurately and on time in alignment with the fulfilment policy.
- Manage and supervise direct reports, delivering regular one-to-ones, performance reviews and training requirements.
- Assist Team Leader in mapping & documenting customer specific processes within the tier.
- Motivate the tier team to meet or exceed tier-level KPI’s.
- Prepare reports for the tier Team Leader.
- Ensure the highest level of customer service resulting in increased productivity and achieving incentive goals.
- Training new starters within the Order Entry Team.
- Order Entry exception reporting for the tier.
- Assist in projects assigned by the Senior Manager, Key Accounts & BTB Customer Service - EMEA & Vice President, Operations.
- Attend handover meetings for new accounts from the on-boarding team for the tier.
- Responsible for unclean order management for the tier.
- Responsible for maintaining the tiers email folders within the order entry inbox.
- Responsible for providing cover for Team Leader’s responsibilities when they are out of the business.
What You’ll Bring:
- Must have effective written and verbal communication skills.
- Excellent attention to detail.
- Pro-active, creative and self-motivated work style.
- Exceptional organization and time management skills.
- Demonstrable client service focus.
- Previous supervisory experience advantageous.
Order Entry Supervisor - fixed term contract employer: Funko
Contact Detail:
Funko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Entry Supervisor - fixed term contract
✨Tip Number 1
Familiarise yourself with D365, the system mentioned in the job description. Understanding its functionalities will not only help you during the interview but also demonstrate your proactive approach to learning and adapting to the tools used in the role.
✨Tip Number 2
Highlight any previous experience you have in managing teams or supervising staff. Be ready to discuss specific examples of how you've motivated a team to meet KPIs or improved customer service levels in past roles.
✨Tip Number 3
Prepare to discuss your organisational and time management skills. Think of instances where you've successfully managed multiple tasks or projects simultaneously, as this will be crucial for the Order Entry Supervisor role.
✨Tip Number 4
Research the company’s customer service philosophy and be ready to share your thoughts on how you can contribute to maintaining high levels of customer satisfaction. This shows that you’re aligned with their values and committed to delivering exceptional service.
We think you need these skills to ace Order Entry Supervisor - fixed term contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've motivated teams or improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your organisational and time management skills. Provide examples of how you've successfully managed multiple tasks or projects simultaneously.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Funko
✨Showcase Your Leadership Skills
As an Order Entry Supervisor, you'll be managing a team. Be prepared to discuss your previous supervisory experience and how you've motivated teams in the past. Share specific examples of how you’ve handled performance reviews or training sessions.
✨Demonstrate Attention to Detail
This role requires excellent attention to detail. During the interview, highlight instances where your meticulous nature has led to successful outcomes, especially in processing orders or managing customer transactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service challenges. Think of scenarios where you had to manage unclean orders or improve team productivity, and be ready to explain your approach.
✨Familiarise Yourself with D365
Since the role involves using D365 for order processing, it’s beneficial to have a basic understanding of the system. If you have experience with similar software, mention it and express your willingness to learn quickly.
