Manager, BTB Key Accounts in London

THE COMPANY

Funko is the global purveyor of pop culture consumer products, most well-known for its collectible Pop! Vinyl figures. With over 1,000 licenses, Funko has the largest portfolio of categories and items in the pop culture business. Funko’s designs span vinyl figures, apparel, plush toys, board and card games, keychains and more. Funko also owns brands including Snapsies™, Paka Paka, Wetmore Forest and more.

ROLE PURPOSE

The Manager, BTB Key Accounts is responsible for managing the Key Account Coordinators Team (KAC) who handle Strategic Tier 1 customer portfolios and operational transactions in partnership with designated members of the sales team. The role manages the delivery of administrative and operational assistance designed to ensure organizational goals and metrics are achieved and the companies top 60 accounts are given the appropriate service.

WHAT YOU’LL DO:

• Improve Key customer account service and satisfaction levels amongst our Key strategic partnership accounts.
• Create process/best practices for the KAC team and other associated and inter-dependent departments.
• People management responsibilities to include identification and fostering of individual team member growth plans through ongoing coaching.
• Provide team members with the appropriate training, tools, direction and motivation to enable their success.
• Interact with internal product development and logistics teams to ensure smooth execution of sales orders for Key customer accounts.
• Work directly with sales representatives and key retail partners to ensure sales and customer service objectives are met.
• Understand and manage key account routing and labelling requirements, customer organization.
• Create Ad-hoc reporting as requested by customers and SVP & RGM - EMEA.
• Determine service requirements by maintaining contact with customers; understanding operational requirements; benchmarking best practices; analysing information and applications.
• Improve quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.
• Establish customer escalation plans to ensure issues are effectively communicated and identify areas of system and/or training improvement required.
• Develop measurable quarterly KPI’s for team members. Maintain a monthly review schedule with direct reports and department team leads.
• Hold team responsibility for achieving quarterly goals and KPI’s.
• Authorise holiday and arrange sickness cover for KAC team members.
• Work with intercompany departments to ensure sales team have access to all detail to complete their tasks.
• Assist the team with any complex order book management issues, whether Domestic or FOB.
• Assist in projects assigned by the SMT or the Snr Director Sales Operations.

WHAT YOU’LL BRING:

• Extensive experience in Key sales support or administration for highly complex and/or top customers, preferably in the consumer products industry.
• Previous experience in a direct manager or Lead role in a sales administration capacity.
• Polished professional that has a quick response time and a sense of urgency.
• Excellent interpersonal, written, and verbal communication skills - English.
• Demonstrated ability to manage several important priorities at once.
• Close attention to detail.
• Analytical mind with a good understanding of numbers.
• Ability to work on own initiative and think outside the box.
• Strong administration experience and organisational skills.
• Ability to identify business issues, formulate plans to resolve these issues, and effectively communicate the results to management.
• Excellent Microsoft Office skills (Word, Excel & PowerPoint) & with Power BI.
• Experience working with an ERP system (D365 is current system, moving to Oracle in 2022).
• Demonstrated client services focus.

WHY JOIN

This is a fantastic opportunity within a rapidly expanding business, which is on track for phenomenal growth. The opportunity to help grow something from a relatively small base within a highly buoyant marketplace. Excellent promotional opportunities as the business grows. Outstanding culture, which is fun, dynamic, and constantly evolving.

WHAT FUNKO OFFERS

Funko offers competitive salaries, and our benefits include 25 days annual leave per year (pro rata), pension, discretionary company bonus and a wide variety of discounts through Perkbox.

Funko is an equal opportunity employer. We know that every superhero has a unique origin story, and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.