At a Glance
- Tasks: Support key accounts, manage queries, and ensure excellent customer service.
- Company: Join Funko, a vibrant company celebrating diversity and creativity.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Great opportunity for career growth in a fun and inclusive workplace.
- Why this job: Be part of a dynamic team making a real impact in customer relations.
- Qualifications: Fluency in English and Polish, strong Excel skills, and a team player attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hammersmith, London
Working Pattern: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working
Reports to: manager, btb kac
Role Purpose
The Key Account Coordinator handles mass customers and operational transactions in partnership with designated members of the sales team in fielding incoming account specific queries. The Key Account Coordinator will be expected to support communications across all functions, most notably commercial and operations. The Key Account Coordinator assists with sales project administration, tracking delivery status and resolving discrepancies. The role is also responsible for providing excellent customer service and managing the administrative functions of the designated accounts.
What You’ll Do:
- Account Support; fielding account specific calls and e-mails and developing relationships with key clients.
- Maintain open order workbook, linking with operations and accounts teams.
- Provide sales data analysis and weekly reporting (including key initiatives sales data and stock availability) to Sales Manager and customer.
- Work closely with the Marketing and Planning teams on execution and delivery of key initiatives where applicable, i.e., FSDU's.
- Communicate any pricing changes to the Sales Manager where relevant.
- Attend account sales meetings both internally/externally and conference calls where applicable.
- Ensure that records and information are maintained and updated to reflect Funko details.
- Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.
- Bespoke IOI support as required by Sales Manager and customers.
- Participate in product/brand knowledge training to learn about new and existing product lines.
What You’ll Bring:
- Fluency in English and Polish
- Appreciation for customer's logistical needs and vendor compliance.
- Ability to develop and maintain working relationships with customers, retail partners, peers and other departments.
- Working knowledge of Microsoft Office 365 packages, including strong Excel skills.
- Excellent organisational skills and ability to prioritize.
- Demonstrates a 'team player' ethic.
- Excellent attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Driven, pro-active and able to work at pace.
- Excellent written and verbal communication.
Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.
The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Key Account Coordinator, CEE employer: Funko
Funko is an exceptional employer located in Hammersmith, London, offering a vibrant work culture that values diversity and collaboration. With flexible working options and a strong emphasis on employee growth, team members are encouraged to develop their skills through training and hands-on experience. The company fosters a supportive environment where every employee's unique contributions are recognised, making it a rewarding place to build a career in the dynamic world of entertainment and collectibles.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator, CEE
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Funko. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Funko before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Coordinator, CEE
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Funko:Your cover letter is your chance to shine! Tell us why you want to work at Funko specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Funko!
How to prepare for a job interview at Funko
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
