At a Glance
- Tasks: Support key accounts, manage queries, and ensure excellent customer service.
- Company: Join Funko, a vibrant company celebrating diversity and creativity.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Great opportunity for career growth in a fun and inclusive workplace.
- Why this job: Be part of a dynamic team making a real impact in customer relations.
- Qualifications: Fluency in English and Spanish, strong Excel skills, and a team player attitude.
The predicted salary is between 30000 - 40000 £ per year.
The Key Account Coordinator handles mass customers and operational transactions in partnership with designated members of the sales team in fielding incoming account specific queries. The Key Account Coordinator will be expected to support communications across all functions, most notably commercial and operations. The Key Account Coordinator assists with sales project administration, tracking delivery status and resolving discrepancies. The role is also responsible for providing excellent customer service and managing the administrative functions of the designated accounts.
What You’ll Do:
- Account Support; fielding account specific calls and e-mails and developing relationships with key clients.
- Maintain open order workbook, linking with operations and accounts teams.
- Provide sales data analysis and weekly reporting (incl. key initiatives sales data and stock availability) to Sales Manager and customer.
- Work closely with the Marketing and Planning teams on execution and delivery of key initiatives where applicable I.e., FSDU’s.
- Communicate any pricing changes to the Sales Manager where relevant.
- Attend account sales meetings both internally/externally and conference calls where applicable.
- Ensure that records and information are maintained and updated to reflect Funko details.
- Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.
- Bespoke IOI support as required by Sales Manager and customers.
- Participate in product/brand knowledge training to learn about new and existing product lines.
What You’ll Bring:
- Fluency in English and Spanish.
- Appreciation for customer's logistical needs and vendor compliance.
- Ability to develop and maintain working relationships with customers, retail partners, peers and other departments.
- Working knowledge of Microsoft Office 365 packages, including strong Excel skills.
- Excellent organisational skills and ability to prioritize.
- Demonstrates a ‘team player’ ethic.
- Excellent attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Driven, pro-active and able to work at pace.
- Excellent written and verbal communication.
Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.
The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Key Account Coordinator employer: Funko
Funko is an exceptional employer located in Hammersmith, London, offering a vibrant work culture that values diversity and collaboration. Employees benefit from flexible working arrangements, opportunities for professional growth, and a supportive environment that encourages creativity and innovation. With a focus on excellent customer service and teamwork, Funko provides a rewarding experience for those looking to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work as a Key Account Coordinator.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and account management. We want you to shine, so think about how you can showcase your organisational skills and attention to detail!
✨Tip Number 3
Show off your Excel skills! If you get a chance, bring examples of your data analysis work to the interview. It’ll demonstrate your ability to provide valuable insights and support the sales team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Funko!
We think you need these skills to ace Key Account Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with account management and customer service. We want to see how your skills align with the Key Account Coordinator role, so don’t hold back!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your written and verbal skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Your Organisational Skills:As a Key Account Coordinator, you'll need to juggle multiple tasks. In your application, mention any tools or methods you use to stay organised and manage your time effectively. We love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s get you on board!
How to prepare for a job interview at Funko
✨Know Your Accounts
Before the interview, make sure you research the key accounts you'll be working with. Understand their needs and how the company supports them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Key Account Coordinator, communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Highlight any experience you have in resolving queries or managing relationships, as this will demonstrate your suitability for the role.
✨Excel at Excel
Since strong Excel skills are a must, brush up on your abilities before the interview. Be ready to discuss how you've used Excel for data analysis or reporting in previous roles. If possible, bring along examples of reports you've created to showcase your expertise.
✨Emphasise Teamwork
This role requires a team player mentality, so think of instances where you've collaborated successfully with others. Be prepared to discuss how you can contribute to a positive team environment and support your colleagues in achieving common goals.
