At a Glance
- Tasks: Be the friendly face of Funko, helping customers with their queries and ensuring a fantastic experience.
- Company: Join Funko, a vibrant company passionate about its fans and products.
- Benefits: Enjoy flexible working hours, a supportive team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on collaboration and creativity.
- Why this job: Make a real difference by providing exceptional customer service and advocating for fans.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Overview
LOCATION: Coventry
WORKING PATTERN: Mon to Fri (37.5 hours), eligible for virtual and flexible working
REPORTS TO: TEAM LEADER, BTB CUSTOMER SERVICE
Role purpose
- Funko is growing! Because of this growth we are looking for Customer Service Advisors for our BTB (Business to Business) team to
- help answer queries from our customers.
- We are passionate about our fans and our fans are passionate about our product. We are looking for people who always strive to
- give the best customer service and enjoy finding solutions for our enquires.
- Our Customer Service team is at the heart of our company. We aim to provide a fantastic experience to each customer during all
- their interactions with Funko, and to do that, the Customer Service team offer support through different channels.
What you’ll do
- Be a brand ambassador in front-line support answering customer queries via email about delivery status, product questions, refunds, returns, invoices, etc.
- Develop and maintain a knowledge of the Funko product range to provide value to customers.
- Ensure that our customers have an exceptional experience with Funko.
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and product.
- Take ownership for customer requests and follow them through to resolution.
What you’ll bring
- Customer service, customer care or sales experience.
- An outgoing nature and positive attitude.
- Organised and detail-oriented with strong written and verbal communication skills and methodical thinking.
- Strong technical aptitude and curiosity about how things work.
- Creative and adaptable to solve problems in a collaborative environment
Customer Service Associate, BTB in Coventry employer: Funko
Funko is an exceptional employer located in Coventry, offering a vibrant work culture that prioritises employee well-being and growth. With flexible working options and a commitment to providing outstanding customer service, employees are empowered to thrive in their roles while being part of a passionate team dedicated to delivering memorable experiences for fans. Join us to be part of a dynamic environment where your contributions truly matter and opportunities for personal development abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate, BTB in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Funko. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Funko before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate, BTB in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Funko:Your cover letter is your chance to shine! Tell us why you want to work at Funko specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Funko!
How to prepare for a job interview at Funko
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
