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- Tasks: Be the friendly face of Funko, helping customers with their queries and ensuring a fantastic experience.
- Company: Join Funko, a vibrant company passionate about its fans and products.
- Benefits: Enjoy flexible working hours, a supportive team, and opportunities for growth.
- Why this job: Make a real difference by providing exceptional customer service and advocating for fans.
- Qualifications: Experience in customer service or sales, with strong communication skills.
- Other info: Dynamic work environment with a focus on collaboration and creativity.
The predicted salary is between 30000 - 42000 £ per year.
Overview
LOCATION: Coventry
WORKING PATTERN: Mon to Fri (37.5 hours), eligible for virtual and flexible working
REPORTS TO: TEAM LEADER, BTB CUSTOMER SERVICE
Role purpose
- Funko is growing! Because of this growth we are looking for Customer Service Advisors for our BTB (Business to Business) team to
- help answer queries from our customers.
- We are passionate about our fans and our fans are passionate about our product. We are looking for people who always strive to
- give the best customer service and enjoy finding solutions for our enquires.
- Our Customer Service team is at the heart of our company. We aim to provide a fantastic experience to each customer during all
- their interactions with Funko, and to do that, the Customer Service team offer support through different channels.
What you’ll do
- Be a brand ambassador in front-line support answering customer queries via email about delivery status, product questions, refunds, returns, invoices, etc.
- Develop and maintain a knowledge of the Funko product range to provide value to customers.
- Ensure that our customers have an exceptional experience with Funko.
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and product.
- Take ownership for customer requests and follow them through to resolution.
What you’ll bring
- Customer service, customer care or sales experience.
- An outgoing nature and positive attitude.
- Organised and detail-oriented with strong written and verbal communication skills and methodical thinking.
- Strong technical aptitude and curiosity about how things work.
- Creative and adaptable to solve problems in a collaborative environment
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Customer Service Associate, BTB employer: Funko
Contact Detail:
Funko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate, BTB
✨Tip Number 1
Get to know Funko inside out! Familiarise yourself with their products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since the role involves answering customer queries, try role-playing scenarios with friends or family. This will help you feel more confident and articulate during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Funko team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Associate, BTB
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about providing exceptional experiences for customers, just like we do at Funko!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. Mention any previous roles where you've excelled in customer service or problem-solving, as this will resonate with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate organised and detail-oriented candidates, so make sure your communication reflects that!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Funko
✨Know Your Stuff
Before the interview, make sure you’re familiar with Funko's product range. This will not only help you answer questions confidently but also show your genuine interest in the brand. Brush up on their latest products and any recent news about the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle queries effectively.
✨Be Ready to Problem-Solve
Since the role involves finding solutions for customer enquiries, be prepared for situational questions. Practice thinking on your feet and come up with creative solutions to hypothetical problems they might present during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.