Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support funeral plan sales and provide expert customer service in a dynamic environment.
- Company: Choice, a leader in providing sensitive and professional funeral services.
- Benefits: Competitive salary, generous annual leave, and opportunities for professional development.
- Other info: Join a supportive team with excellent career growth potential.
- Why this job: Make a meaningful impact while helping families during their time of need.
- Qualifications: Strong communication skills and experience in administration required.
The predicted salary is between 26437 - 26437 £ per year.
Salary: £26,437 per annum.
Location: Choice Office, Torquay.
Working hours: 8 hours per day between 08:00 and 18:00.
Overview
At Choice, we offer a sensitive, professional service to the families in our care, and we are leading the way in setting new standards of excellence within the profession.
Opportunity
We are looking for a dedicated administrator to support the sales of funeral plans, provide expert advice, and ensure seamless operations within our extensive network of funeral homes. This role will allow you to make a meaningful impact in offering a tailored service to each customer while working in a supportive and dynamic environment.
Key Responsibilities
- Provide excellent customer service tailored to each customer to ensure their enquiry and any specific needs are met.
- Write and distribute emails, memos, letters, and forms, and assist in preparing scheduled reports.
- Handle daily office tasks such as answering calls, processing payments, compiling spreadsheets, and filing.
- Address administrative requests and inquiries from branch employees, clients, and third‑party affiliates.
- Ensure accurate recording of all plan sales and redemptions, and maintain comprehensive administrative records.
- Assist with employee training and support the rollout of new initiatives to promote best practices.
- Produce weekly KPI reports and monitor branch stationery orders, ensuring budget compliance.
- Provide quality service, handle client queries and complaints, and promote our full range of funeral pre‑need plans and memorial services.
Essential Skills
- Customer‑focused and results‑oriented.
- Excellent communication skills, both oral and written.
- Competent in all aspects of administration.
- Strong telephone and interpersonal skills.
- Experience in a fast‑paced environment with the ability to work under pressure.
- Strong numeracy, literacy, and reasoning abilities.
- Proficient in Microsoft Word and Excel.
- Ability to manage stressful situations.
Regulatory Requirements
- Complete required training and assessments to become a competent plan seller.
- Engage in continuous professional development (CPD) aligned with FCA requirements.
- Act in accordance with FCA Conduct Rules and Principles for business.
- Support and consider the needs of vulnerable customers.
Benefits
Salary: £26,437 per annum. 23 days annual leave, increasing to 26 days with service.
Pre-Need Administrator - FTC 12 Months in Torquay employer: Funeral Partners Limited
Contact Detail:
Funeral Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Need Administrator - FTC 12 Months in Torquay
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Pre-Need Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. This will help you feel more confident and articulate when discussing how you can provide excellent customer service and support sales.
✨Tip Number 3
Show off your admin skills! Be ready to discuss your experience with Microsoft Word and Excel, and how you've handled tasks like compiling reports or managing records in previous roles. We want to see how you can keep things running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Choice and making a meaningful impact.
We think you need these skills to ace Pre-Need Administrator - FTC 12 Months in Torquay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pre-Need Administrator role. Highlight your customer service skills and any relevant admin experience, as we want to see how you can make a meaningful impact in our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally, so let your personality shine through!
Highlight Relevant Experience: If you've worked in a fast-paced environment or have experience with administrative tasks, be sure to mention it! We’re looking for someone who can handle pressure and manage multiple tasks, so share examples that demonstrate your abilities.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Funeral Partners Limited
✨Know Your Stuff
Make sure you understand the role of a Pre-Need Administrator inside out. Familiarise yourself with the funeral plans and services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Brush Up on Your Admin Skills
As an administrator, you'll be handling various tasks like writing emails, processing payments, and compiling reports. Be prepared to talk about your experience with Microsoft Word and Excel, and maybe even bring up a time when you streamlined an administrative process.
✨Stay Calm Under Pressure
This job can get hectic, so it's important to demonstrate your ability to work under pressure. Think of a situation where you managed multiple tasks successfully and explain how you prioritised your workload while maintaining quality service.