At a Glance
- Tasks: Provide top-notch customer service and handle various administrative tasks.
- Company: Choice Office, a supportive workplace in Torquay.
- Benefits: Competitive pay, holiday pay, pension, and perks like Christmas vouchers.
- Other info: Flexible hours with opportunities for personal development.
- Why this job: Join a meaningful role helping families while gaining valuable admin experience.
- Qualifications: Strong communication skills and a customer-focused attitude required.
The predicted salary is between 12.71 - 12.71 £ per hour.
£12.71 per hour | Choice Office, Torquay | Working hours: Average 18 hours per week, flexible between Monday to Friday 09:00–17:00.
The Opportunity
Are you a customer‑focused professional with a can‑do attitude and a knack for administration? Choice is looking for a dedicated Administrator to support the sale of funeral plans, provide expert advice, and ensure seamless operations within our extensive network.
Key Responsibilities
- Provide excellent customer service tailored to each customer, ensuring enquiries and specific needs are met.
- Write and distribute emails, memos, letters, and forms, and assist in preparing scheduled reports.
- Handle daily office tasks such as answering calls, processing payments, compiling spreadsheets, and filing.
- Address administrative requests and inquiries from branch employees, customers, and third‑party affiliates.
- Ensure accurate recording of all plan sales and redemptions, maintaining comprehensive administrative records.
- Promote our full range of services, including funeral pre‑need plans.
What We're Looking For
- Customer‑focused and results‑oriented.
- Excellent communication skills, both oral and written.
- Competent in all aspects of administration.
- Strong telephone and interpersonal skills.
- Experience in a fast‑paced environment, able to work under pressure.
- Strong numeracy, literacy, and reasoning abilities.
- Proficient in Microsoft Applications.
Financial Conduct Authority Requirements
- Complete required training and assessments to become a competent plan seller.
- Engage in Continuous Professional Development aligned with FCA requirements.
- Act in accordance with FCA Conduct Rules and Principles.
- Support and consider the needs of vulnerable customers.
What We Offer
- Paid average holiday pay.
- Pension.
- Christmas vouchers.
- Cycle to Work Scheme.
- Eye care.
- Refer a friend scheme.
Funeral Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you through the recruitment and selection process, please contact our HR team on 0118 9406900 or via email Careers@funeralpartners.co.uk.
Administrator (Pre Need) - Casual Hours in Torquay employer: Funeral Partners Limited
At Funeral Partners Ltd, we pride ourselves on being an excellent employer that values customer service and employee development. Located in the beautiful coastal town of Torquay, we offer flexible working hours, competitive pay, and a supportive work culture that encourages continuous professional growth. Our commitment to equality and well-being is reflected in our comprehensive benefits package, including holiday pay, pension contributions, and various employee perks.
