At a Glance
- Tasks: Provide top-notch customer service and manage administrative tasks in a supportive role.
- Company: Join a compassionate team at Choice, dedicated to helping others.
- Benefits: Enjoy 23 days annual leave, life assurance, and discounts for family and friends.
- Other info: Opportunities for professional development and a supportive workplace culture.
- Why this job: Make a meaningful impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 26437 - 26437 £ per year.
Location: Choice Office - Torquay
Salary: £26,437 per annum
Working Hours: 8 hours per day between 08:00 to 18:00
The Opportunity
Are you a customer‑focused professional with a can‑do attitude and a knack for administration? Choice are looking for a dedicated Administrator to join our team. You will play a crucial role in supporting the sale of funeral plans, providing expert advice, and ensuring seamless operations within our extensive network.
Key Responsibilities
- Provide excellent customer service tailored to each customer’s enquiry and specific needs.
- Write and distribute emails, memos, letters, and forms, and assist in preparing scheduled reports.
- Handle daily office tasks such as answering calls, processing payments, compiling spreadsheets, and filing.
- Address administrative requests and inquiries from branch employees, customers, and third‑party affiliates.
- Ensure accurate recording of all plan sales and redemptions, and maintain comprehensive administrative records.
- Promote our full range of services, including funeral pre‑need plans.
Essential Skills
- Customer‑focused and results‑oriented.
- Excellent communication skills, both oral and written.
- Competent in all aspects of administration.
- Strong telephone and interpersonal skills.
- Experience in a fast‑paced environment with the ability to work under pressure.
- Strong numeracy, literacy, and reasoning abilities.
- Proficient in Microsoft Applications.
Training and Compliance
- Complete required training and assessments to become a competent plan seller.
- Engage in Continuous Professional Development (CPD) aligned with FCA requirements.
- Act in accordance with FCA Conduct Rules and Principles for business.
- Support and consider the needs of vulnerable customers.
Benefits
- 23 days annual leave, increasing to 26 days with service, plus bank holidays.
- Quarterly Reward Scheme.
- Life Assurance.
- Pension.
- Family and friends discounts.
- Christmas vouchers.
- Cycle to Work Scheme.
- Eye care.
- Refer a friend scheme.
Equal Opportunity
Funeral Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Reasonable Adjustments
If you require any reasonable adjustments to support you through the recruitment and selection process, please contact our HR team on 0118 9406900 or via email at Careers@funeralpartners.co.uk.
Administrator (Pre Need) in Torquay employer: Funeral Partners Limited
At Choice, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service and professional growth. Located in the beautiful coastal town of Torquay, our team enjoys a range of benefits including generous annual leave, a quarterly reward scheme, and opportunities for continuous professional development. Join us to make a meaningful impact while enjoying a fulfilling career in a compassionate environment.
