Transfers Associate

Fundment is a fast‑growing wealth infrastructure company embarking on an exciting growth phase, looking to hire a customer focused Transfers Associate to join our outstanding Operations Team. This role will report into the Head of Transfers. Fundment is transforming the platform experience for advice firms and their clients. Our technology delivers efficiencies through market‑leading workflows for account opening, integrations with other tools and software systems, and by meeting adviser and client needs via a toolkit offering streamlined transfers, advisory portfolio management tools, a wide range of MPSs, custom indexing technology, and all the in‑house wrappers they expect.

The Transfers Associate plays a critical role in managing and executing client transfer requests, ensuring seamless operations within our investment platform. You will be responsible for submitting transfer requests and applying transfer proceeds to all types of wrappers that Fundment offers, so a good understanding of the product types and regulatory details required to accept transfers is required. You will also provide support to the Platform Client Services Operations Team when required, including taking telephone calls from Financial Advisers looking for guidance on the use of our platform.

Key responsibilities:

• Manage incoming and outgoing transfer requests, ensuring they are executed accurately and in a timely manner
• Perform daily reconciliation, account checks and other compliance checks to ensure processing within agreed timeframes
• Handle volume telephone calls to resolve queries and respond to emails in a timely manner
• Liaise with other financial institutions and intermediaries to facilitate smooth transfers
• Collaborate with the technical team to identify and implement improvements to the transfer process and associated administration, enhancing efficiency and adviser experience

If you are passionate about making a difference in a small team and looking for a values‑driven company where you can share your ideas and thrive, please apply with your CV.

Requirements:

• 2 years+ experience within financial services, specifically in transfers, operations or similar
• Strong understanding of UK financial services regulatory environment
• Understanding of tax wrappers
• Excellent communication skills with the ability to explain complex processes
• Relevant degree/qualifications in finance or related fields, IOC qualification preferred
• Knowledge of investment platforms highly desirable

We support our team with the flexibility to work on a hybrid basis, 3 days a week in our London office. Generous 28 days annual leave plus bank holidays. Enhanced maternity/paternity/adoption leave. Bupa Private Medical Health Insurance. International Travel Insurance. Life Assurance (4 x base salary). Employee Assistance Programme. Training and Development/Qualification Sponsorship (IOC or FA2).

Our collaborative office space ensures we are able to regularly get together to input ideas, discuss plans, work on projects, celebrate success and develop our skills. We are happy to consider any reasonable adjustments that applicants may need during the recruitment process. We will evaluate applications within 2 weeks, video interviews will be followed by in‑person final interviews in Fitzrovia.