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- Tasks: Maintain platform stability, diagnose issues, and support production releases.
- Company: Fundment, a cutting-edge wealth infrastructure company transforming the investment experience.
- Benefits: Flexible hybrid work, 28 days leave, private health insurance, and enhanced parental leave.
- Other info: Collaborative culture with excellent career growth opportunities in a beautiful London office.
- Why this job: Join an innovative team and make a real impact in the financial services sector.
- Qualifications: 8+ years in application support, strong SQL skills, and experience in regulated environments.
The predicted salary is between 60000 - 75000 £ per year.
Fundment is a scaling wealth infrastructure company, building on our cutting-edge digital investment system to transform the £3 trillion UK wealth management market. We are passionate about revolutionising the investment experience for financial advisers and their clients by combining our innovative proprietary technology with exceptional customer service.
As an Application Support Engineer at Fundment, you will be responsible for maintaining the stability and reliability of our platform in production. You will act as the first line of response for live issues, working to diagnose problems, stabilise systems, and keep the business operating while longer-term fixes are developed.
This role requires strong problem-solving ability, sound technical judgement, the confidence to investigate issues across the stack and provide business continuity. You will work closely with the Application Support Lead, engineering teams, and operational stakeholders to resolve incidents, improve system behaviour, and reduce recurring issues over time.
- Develop a strong understanding of Fundment platform, including core business workflows such as trading, cash movements (internal and external), and daily processing, as well as relevant regulatory processes such as pension management and trade reporting.
- Diagnose and resolve production issues by analysing logs, data and system behaviour, applying safe mitigations to restore service where possible.
- Investigate issues using SQL, logs, and system tooling to trace failures, validate system state, and identify root causes.
- Support production releases by validating readiness, monitoring behaviour post-deployment, and identifying issues early.
- Contribute to improving monitoring, alerting, and operational processes to reduce incident frequency and improve response times.
8+ years in application support, production support, or a technical operations role supporting live systems. Experience in financial services or regulated environments preferred. Confident working with SQL to investigate data issues and validate system behaviour. Experience using GCP log explorer and monitoring tools to diagnose production issues (e.g. Python) to automate repetitive tasks or support investigations. Working knowledge of APIs, basic networking concepts, and web applications. Familiarity with Docker, Kubernetes, and modern deployment environments is beneficial.
Be part of our flexible and supportive work environment, where our innovative team value collaboration and trust. We support our team with the flexibility to work on a hybrid basis, 3 days a week in our beautiful London office.
- Full time permanent position
- 28 days annual leave plus bank holidays
- Enhanced maternity/paternity/adoption leave
- Bupa Private health insurance
- International travel insurance
- Life Assurance
- Employee Assistance Programme
We will evaluate applications within 2 weeks, video interviews will be followed by in person final interviews in Fitzrovia.
Support Engineer, Application Support Engineer, SQL Server in London employer: Fundment
Contact Detail:
Fundment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer, Application Support Engineer, SQL Server in London
✨Tip Number 1
Get to know Fundment inside out! Familiarise yourself with their platform, core business workflows, and the financial services landscape. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing issues and stabilising systems, brush up on your SQL and troubleshooting techniques. Maybe even set up a mock environment to test your skills before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. Plus, it might just give you an edge when it comes to interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our innovative team at Fundment.
We think you need these skills to ace Support Engineer, Application Support Engineer, SQL Server in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about revolutionising the investment experience and how you can contribute to our innovative team.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in application support and SQL. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your experiences and skills effectively without unnecessary fluff. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Fundment
✨Know the Platform Inside Out
Before your interview, take the time to thoroughly understand Fundment's platform and its core business workflows. Familiarise yourself with trading processes, cash movements, and regulatory requirements. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved production issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your experience with SQL and any tools you've used to troubleshoot problems effectively.
✨Demonstrate Technical Proficiency
Brush up on your technical skills, especially in SQL and any relevant monitoring tools like GCP log explorer. Be ready to talk about your experience with APIs, Docker, and Kubernetes. Showing that you can navigate these technologies will give you an edge in the interview.
✨Emphasise Team Collaboration
Fundment values collaboration, so be sure to highlight your experience working with cross-functional teams. Share examples of how you've worked closely with engineering teams and operational stakeholders to resolve incidents and improve system behaviour. This will show that you're a team player who fits well with their culture.