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- Tasks: Maintain platform stability, diagnose issues, and ensure smooth operations.
- Company: Join Fundment, a cutting-edge wealth infrastructure company transforming investment experiences.
- Benefits: Enjoy 28 days leave, private health insurance, and a flexible hybrid work environment.
- Other info: Collaborative culture with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real impact in a supportive team while developing your technical skills.
- Qualifications: 8+ years in application support with strong problem-solving and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Fundment is a scaling wealth infrastructure company, building on our cutting-edge digital investment system to transform the £3 trillion UK wealth management market. We are passionate about revolutionising the investment experience for financial advisers and their clients by combining our innovative proprietary technology with exceptional customer service.
As an Application Support Engineer at Fundment, you will be responsible for maintaining the stability and reliability of our platform in production. You will act as the first line of response for live issues, working to diagnose problems, stabilise systems, and keep the business operating while longer-term fixes are developed.
This role requires strong problem-solving ability, sound technical judgement, the confidence to investigate issues across the stack and provide business continuity. You will work closely with the Application Support Lead, engineering teams, and operational stakeholders to resolve incidents, improve system behaviour, and reduce recurring issues over time.
Key Responsibilities- Develop a strong understanding of Fundment platform, including core business workflows such as trading, cash movements (internal and external), and daily processing, as well as relevant regulatory processes such as pension management and trade reporting.
- Monitor production systems and scheduled jobs, including mission-critical start and end of day processes, identifying and responding to failures quickly.
- Diagnose and resolve production issues by analysing logs, data and system behaviour, applying safe mitigations to restore service where possible.
- Take ownership of stabilising live issues, prioritising actions that minimise business impact and keep operations running.
- Triage incidents based on urgency and business impact, ensuring critical issues are escalated promptly with clear context.
- Investigate issues using SQL, logs, and system tooling to trace failures, validate system state, and identify root causes.
- Work closely with engineering teams to reproduce issues, provide detailed context, and validate fixes, ensuring durable solutions are implemented.
- Support production releases by validating readiness, monitoring behaviour post-deployment, and identifying issues early.
- Maintain clear documentation of incidents, known issues, and troubleshooting approaches to improve team effectiveness.
- Contribute to improving monitoring, alerting, and operational processes to reduce incident frequency and improve response times.
- 8+ years in application support, production support, or a technical operations role supporting live systems.
- Experience working with business-critical applications where uptime, correctness, and timeliness matter.
- Strong problem-solving ability, with a track record of diagnosing and resolving production issues under pressure.
- Comfortable working across technical and non-technical teams, communicating clearly during incidents.
- Experience in financial services or regulated environments preferred.
- Confident working with SQL to investigate data issues and validate system behaviour.
- Experience using GCP log explorer and monitoring tools to diagnose production issues (e.g. GCP Logging, Datadog).
- Familiarity with cloud-based systems and distributed applications.
- Ability to trace issues across services, understand failure modes, and reason about system state.
- Scripting ability (e.g. Python) to automate repetitive tasks or support investigations.
- Working knowledge of APIs, basic networking concepts, and web applications.
- Familiarity with Docker, Kubernetes, and modern deployment environments is beneficial.
Be part of our flexible and supportive work environment, where our innovative team value collaboration and trust. Make an impact and challenge yourself to continually improve, raise standards and see how your work contributes to our future goals.
We support our team with the flexibility to work on a hybrid basis, 3 days a week in our beautiful London office.
Full time permanent position
- 28 days annual leave plus bank holidays
- Enhanced maternity/paternity/adoption leave
- 6% employer contribution
- Bupa Private health insurance
- Medicare Cash Plan
- International travel insurance
- Life Assurance
- Employee Assistance Programme
We are happy to consider any reasonable adjustments that applicants may need during the recruitment process. We will evaluate applications within 2 weeks, video interviews will be followed by in person final interviews in Fitzrovia.
Fundment Values- Collaborative
- Innovative
- Supportive
- Flexible
- Trustworthy
Application Support Engineer in City of London employer: Fundment
Contact Detail:
Fundment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in City of London
✨Tip Number 1
Get to know Fundment inside out! Familiarise yourself with their platform and the key business workflows. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've diagnosed and resolved issues under pressure. Be ready to share these experiences during your interviews.
✨Tip Number 3
Brush up on your SQL and cloud-based systems knowledge. Being able to discuss how you've used these tools in past roles can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our innovative team at Fundment.
We think you need these skills to ace Application Support Engineer in City of London
Some tips for your application 🫡
Know the Company: Before you start writing your application, take some time to understand Fundment and what we do. Familiarise yourself with our mission to revolutionise the investment experience and how your role as an Application Support Engineer fits into that vision.
Tailor Your CV: Make sure your CV highlights relevant experience in application support and problem-solving. Use specific examples that showcase your ability to diagnose and resolve production issues, especially in high-pressure environments like financial services.
Showcase Your Skills: Don’t forget to mention your technical skills! Highlight your experience with SQL, cloud-based systems, and any scripting abilities you have. We want to see how you can contribute to maintaining the stability of our platform.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fundment
✨Know the Platform Inside Out
Before your interview, make sure you have a solid understanding of Fundment's platform and its core business workflows. Familiarise yourself with trading processes, cash movements, and regulatory requirements. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved production issues in the past. Highlight your ability to work under pressure and your approach to stabilising live issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Effectively
Since this role involves working closely with both technical and non-technical teams, practice articulating complex technical concepts in simple terms. During the interview, demonstrate your communication skills by explaining how you would triage incidents and escalate critical issues with clear context.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of SQL, GCP log explorer, and monitoring tools like Datadog. If you have experience with Docker or Kubernetes, be ready to discuss it. Showing that you're comfortable with these tools will give you an edge and show that you're prepared for the technical aspects of the role.