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For Companies At a Glance
- Tasks: Maintain platform stability, diagnose issues, and ensure smooth operations.
- Company: Join Fundment, a pioneering wealth infrastructure company transforming investment experiences.
- Benefits: Enjoy flexible work, 28 days leave, health insurance, and a supportive team culture.
- Other info: Hybrid work model with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: 8+ years in application support with strong problem-solving and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Fundment is a scaling wealth infrastructure company, building on our cutting-edge digital investment system to transform the £3 trillion UK wealth management market. We are passionate about revolutionising the investment experience for financial advisers and their clients by combining our innovative proprietary technology with exceptional customer service.
As an Application Support Engineer at Fundment, you will be responsible for maintaining the stability and reliability of our platform in production. You will act as the first line of response for live issues, working to diagnose problems, stabilise systems, and keep the business operating while longer-term fixes are developed. This role requires strong problem-solving ability, sound technical judgement, the confidence to investigate issues across the stack and provide business continuity. You will work closely with the Application Support Lead, engineering teams, and operational stakeholders to resolve incidents, improve system behaviour, and reduce recurring issues over time.
Key Responsibilities
- Develop a strong understanding of Fundment platform, including core business workflows such as trading, cash movements (internal and external), and daily processing, as well as relevant regulatory processes such as pension management and trade reporting.
- Monitor production systems and scheduled jobs, including mission-critical start and end of day processes, identifying and responding to failures quickly.
- Diagnose and resolve production issues by analysing logs, data and system behaviour, applying safe mitigations to restore service where possible.
- Take ownership of stabilising live issues, prioritising actions that minimise business impact and keep operations running.
- Triage incidents based on urgency and business impact, ensuring critical issues are escalated promptly with clear context.
- Investigate issues using SQL, logs, and system tooling to trace failures, validate system state, and identify root causes.
- Work closely with engineering teams to reproduce issues, provide detailed context, and validate fixes, ensuring durable solutions are implemented.
- Support production releases by validating readiness, monitoring behaviour post-deployment, and identifying issues early.
- Maintain clear documentation of incidents, known issues, and troubleshooting approaches to improve team effectiveness.
- Contribute to improving monitoring, alerting, and operational processes to reduce incident frequency and improve response times.
Essential Experience
- 8+ years in application support, production support, or a technical operations role supporting live systems.
- Experience working with business-critical applications where uptime, correctness, and timeliness matter.
- Strong problem-solving ability, with a track record of diagnosing and resolving production issues under pressure.
- Comfortable working across technical and non-technical teams, communicating clearly during incidents.
- Experience in financial services or regulated environments preferred.
Technical Capability
- Confident working with SQL to investigate data issues and validate system behaviour.
- Experience using GCP log explorer and monitoring tools to diagnose production issues (e.g. GCP Logging, Datadog).
- Familiarity with cloud-based systems and distributed applications.
- Ability to trace issues across services, understand failure modes, and reason about system state.
- Scripting ability (e.g. Python) to automate repetitive tasks or support investigations.
- Working knowledge of APIs, basic networking concepts, and web applications.
- Familiarity with Docker, Kubernetes, and modern deployment environments is beneficial.
Why join us?
Be part of our flexible and supportive work environment, where our innovative team value collaboration and trust. Make an impact and challenge yourself to continually improve, raise standards and see how your work contributes to our future goals. We support our team with the flexibility to work on a hybrid basis, 3 days a week in our beautiful London office.
Full time permanent position
28 days annual leave plus bank holidays
Enhanced maternity/paternity/adoption leave
6% employer contribution
Bupa Private health insurance
Medicare Cash Plan
International travel insurance
Life Assurance
Employee Assistance Programme
We are happy to consider any reasonable adjustments that applicants may need during the recruitment process. We will evaluate applications within 2 weeks, video interviews will be followed by in person final interviews in Fitzrovia.
Fundment Values
- Collaborative
- Innovative
- Supportive
- Flexible
- Trustworthy
Application Support Engineer employer: Fundment
Contact Detail:
Fundment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Fundment's platform, their core business workflows, and the tech stack they use. This will not only help you in interviews but also show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing issues on the spot, brush up on your SQL and troubleshooting techniques. Maybe even set up a mock environment to simulate some common production issues.
✨Tip Number 3
Network with current employees or join relevant forums. Engaging with people who already work at Fundment can give you insider tips and help you understand the company culture better. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our innovative team at Fundment.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you understand what the Application Support Engineer role entails. Dive into the job description and highlight the key responsibilities and skills required. This will help us see that you’re genuinely interested and have done your homework!
Show Off Your Problem-Solving Skills: Since this role is all about diagnosing and resolving issues, don’t shy away from sharing specific examples of how you've tackled problems in the past. We love seeing your thought process and how you’ve made a difference in previous roles!
Tailor Your Application: Make sure to customise your CV and cover letter for this position. Use keywords from the job description and relate your experience directly to the responsibilities listed. This shows us that you’re not just sending out generic applications but are really keen on joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Fundment
✨Know the Platform Inside Out
Before your interview, make sure you have a solid understanding of Fundment's platform and its core business workflows. Familiarise yourself with trading processes, cash movements, and regulatory requirements. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved production issues in the past. Highlight your ability to work under pressure and your approach to prioritising actions that minimise business impact. This is crucial for the Application Support Engineer role, so have a few stories ready!
✨Communicate Clearly and Effectively
Since you'll be working closely with both technical and non-technical teams, practice explaining complex technical concepts in simple terms. During the interview, demonstrate your communication skills by articulating your thought process when tackling incidents or issues.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of SQL, GCP log explorer, and monitoring tools like Datadog. If you have experience with Docker, Kubernetes, or scripting in Python, be sure to mention it. Showing that you're comfortable with these technologies will give you an edge in the interview.