Funding Circle in London is seeking a senior complaints leader to oversee the day-to-day operations of our complaints team and drive performance in a fintech context. You will coach a five-person unit, manage escalation of complex cases, and ensure decisions comply with FCA DISP, GDPR, and FOS guidelines.
The role emphasizes data-driven insight, cross-team collaboration to fix root causes, and exploring responsible Generative AI applications to boost efficiency and productivity.
#J-18808-Ljbffr
Head of Complaints & AI-Driven Resolution employer: Fundingcircle
Funding Circle is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and mentorship opportunities, allowing you to thrive in your role as a Senior SME Financing & Funding Specialist. Our hybrid working model promotes flexibility, while our commitment to innovation ensures you have access to cutting-edge tools and resources to excel in building meaningful partnerships with SME clients.
