Funding Circle in London is hiring to lead the day-to-day operations of the complaints team in a hybrid role (3 days in office). You will coach five complaints officers, handle escalations, and ensure adherence to FCA DISP and FOS standards while driving improvements through data and cross-team collaboration.
You’ll shape policies, manage risks, and explore responsible AI to streamline processes, contributing to a high-performing, compliant customer experience.
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Complaints Operations Manager — Fintech (Hybrid, London) employer: Fundingcircle
Funding Circle is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and mentorship opportunities, allowing you to thrive in your role as a Senior SME Financing & Funding Specialist. Our hybrid working model promotes flexibility, while our commitment to innovation ensures you have access to cutting-edge tools and resources to excel in building meaningful partnerships with SME clients.
